Regional Director/AVP

Posted on: 2007-11-13

KATHLEEN C. OSTERMAN 16467 Westminister Dr., Northville, MI 48167 Cell: (734) 709-5206 Home: (248) 596-0158 [email protected] Summary: Results driven leader with 17 years of operations management experience. Proven track record of success in relationship building, customer service and business development. Unmatched ability to work well with customers and staff on all levels. Effective change agent for failing operations. Strong strategic thinker and team builder. Developed best practices policy and procedural manuals. Extremely flexible professional with “can do” attitude. Areas of Expertise: • Process improvement through effective change management • Exceptional Large and small scale operations management • Creative Problem Solving • Strategic planning and implementation • Customer service oriented • Improve financial performance • Staff management, development and team building • Cultivation of business relationships • Seamless transfer of skills Experience: McKinley Inc. 2006-2007 Regional Director/Assistant Vice President Overall operational management and administration of 1.2 million sq. ft. of commercial real estate in Michigan Region. Supervise Regional Property Managers and operational staff. Overall Lease administration to include property financial performance, strategic plan development and implementation, negotiations, budgeting, capital improvement, construction and redevelopment, renewals and outstanding client customer service. All staff administration to include performance evaluations and hiring decisions. • Developed and implemented strategic planning goals and objectives to improve financial performance and exceed NOI. • Improved customer service with clients, vendors and staff. • Developed policy and procedural manuals for consistent best practices. • Improved tenant mix for successful financial and marketing performance of sites. • Developed strong business relationships with corporations such as Google Inc., Whole Foods, Starbucks Inc., Barnes and Noble Inc. and Panera LLC. • Improved staff performance and productivity for overall operational success. McKinley Inc. 2005-2006 Regional Property Manger, Commercial Operations Overall management and administration of 594,007 sq feet of commercial real estate. • Successfully managed all construction and redevelopment projects. • Provided outstanding customer service management and response to customer needs. • Exceeded NOI for overall portfolio. • Increased value of real estate through property presentation. • Successful turn-around of collection and delinquency management. • Effectively administered capital plans and monitored capital expenditures. McKinley Inc. 2003-2005 Assistant Regional Property Manger, Residential Operations Managed 3 residential sites for a total of 1,600 tax credit, market rent, Section 8 and subsidized housing units. Responsible for total site performance including customer service, sales, operations, legal compliance, community relations, marketing and accounting. • Reorganized and redirected property operations from problem-ridden tenant issues and staff mismanagement to restore balance and revenue growth. • Successful implementation of capital improvements and redevelopment. • Increased customer service response to customer needs. • Achieved successful NOI for overall portfolio. • Authored the national Residential Policies and Procedural Manual. • Increased value of real estate through property presentation. • Successfully reformulated process for collections and delinquency management to improve overall financial performance of portfolio. American Red Cross, Washtenaw County Chapter 1995-2003 Director, Emergency Services Managed all disaster planning, preparedness, response and relief efforts for Washtenaw County. Administered Armed Forces Emergency Services communications to members of the United States Military. Implemented and sustain International Social Services programming to facilitate the reunification of individuals separated by war or civil unrest. Overall administration of Community Disaster Education programs. • Reorganized disaster relief operations from ineffective to extremely robust and community focused. • Developed dynamic Disaster Action Team program increasing volunteer involvement and community volunteer response. • Increased chapter standing to State Lead Chapter for Armed Forces Emergency Services. • Supervised nationally recognized local response to September 11th terrorist attacks. • Appointed the Weapons of Mass Destruction and Bio-terrorism leader for all of Southeastern Michigan. • Authored the Washtenaw County Disaster Response Plan. Specialized Training: • 2007 University of Wisconsin Executive Education – Construction Management • 2006 ICSC Institute Management II Certification • 2006 ICSC Institute Management I Certification • 2004 Fair Housing Instructor • 2004 IREM ARM Designation • 2002 Disaster Plan Development Workshop • 2001 United States Army, Weapons of Mass Destruction/Bio-Terrorism Training • 2001 American Red Cross, Weapons of Mass Destruction Leadership Training • 2001 Emergency Management, Weapons of Mass Destruction Orientation • 2000 American Red Cross, National Disaster Directors Leadership Training • 1999 American Red Cross, Community Disaster Education Instructor Trainer • 1995 American Red Cross, National Technology Trainer • 1994 Emergency Management, Incident Command Training • 1994 American Red Cross, National Instructor for advanced and intermediate disaster and information technology courses Awards/Honors: • 2006/2007 Board of Directors, American Red Cross, Washtenaw County Chapter • 2004 Manager of the Year – McKinley • 2004 Outstanding Service Award - McKinley • 2003 Michigan Armed Forces Emergency Services Award • 1995 American Red Cross Spirit of Partnership Award Technical: • Advanced skills in MS Office software programs to include Access database development, statistical analysis and spread sheets. • American Red Cross, National Software Instructor • State of Michigan Technology Task Force Education: • 1986–1991 Bachelors Degree, Grand Valley State University, Grand Rapids, MI.