Account Manager

Posted on: 2007-11-12

SUSAN L. HARBISON 8013 SOMERVILLE LANE  ELKRIDGE, MARYLAND 21075  [email protected] (410) 799-6925  (410) 952-4644 CELL ___________________________________________________________________________________ OBJECTIVE: To obtain a career as an Account Sales Executive, with a growth-oriented organization; which offers a sundry of job responsibilities, challenges, rewards, and the potential for advancement. QUALIFICATIONS & SKILLS Self motivated, self directed and comfortable with significant and diverse responsibilities Strong work ethics accustomed to exceeding both employer and customer requirements Ability to gain and maintain account loyalty Proactive attitude, team player, excellent communication skills, and detailed oriented Exceptional opening and closing skills PROFESSIONAL EXPERIENCE Ace Relocation Systems/ Atlas Van Lines 2005-2007 Corporate Sales Executive/Jessup, Maryland Results- driven Corporate Sales Executive with an enduring, verifiable career track for successfully propelling the company into new markets and establishing a genuine correlation with clients. Increasing and sustaining revenue, quality, and service within a highly competitive industry throughout North America. Exceptional communicator with CFO’s, CEO’s, and decision makers of Corporations, Organizations, Educational facilities and Private sector across the United States. Sourced, developed leads via assertive cold calling; email campaigns, presentations, negotiations, problem resolution and client needs and assessment. Maintained detailed database of prospects and customers, documented sales calls to facilitate follow up communications. Managed the company’s two largest accounts, to ensure top structured customer service to all clientele to achieve Customer Service Awards, never received before. Outstanding Cold Calling Abilities ● B2B Sales ● Implemented New Procedures ● Team Building ● New Business Development ● Vendor Awards ● Account Quarterly Reporting of Sales ● Incentives Sterling Moving and Storage/North American Van Lines 2004-2005 Business Development Executive/Jessup, Maryland Maintained the escalating sales growth in the new market areas as; Corporate, Government, and Private-Sector by developing a rock solid record with key clients. Tenacious plans in building new business, assuring customer loyalty and forging strong relationships with external business partners. Qualified leads, assessed needs, recommended solutions, negotiated and implemented prices. Attracted and retained clients by building a reputation of integrity, knowledge and accountability, by selling service, quality and value or price from industry competitors without compromising the overall mission. Articulate with clientele ●Client Relationship Management ● Counsel individual customer’s ● Networking to Build Referral Team ● Computer Savvy ●Needs Assessment while being Price Conscious Susan L. Harbison (410) 799-6925  (410) 952-4644 CELL Page 2 ___________________________________________________________________________________ PROFESSIONAL EXPERIENCE Advance Corporation/Atlas Van Lines 1998-2003 Relocation/Account Specialist, Baltimore, Maryland Top performing, customer service-focused COD Sales Professional; recruited and developed business opportunities, expanded client base within the United States; represented Atlas Van Lines for interstate commerce, Advance Corporation for local household and commercial relocations, and Tech Trans for special commodities transportation; organized, developed, and prepared presentations for corporate, government, and private sector, in the Moving and Storage industry; handled cold calls and incoming perspective business, in conjunction with training and developing new sales persons; networked extensively with clients to build a successful business-to-business relationship; provided sales support, negotiated pricing, handled surveys, wrote estimate/contracts, onsite management support of moves, and closed sales. Eastern Seaboard Packing **Company Closed 1996-1998 Outside Sales Representative, Newark Delaware Cold called on potential accounts; developed and maintained accounts in the Moving and Storage industry in Maryland, I handled price negotiations, print and design of logos, order taking and collections; my clientele consisted of U-Haul dealers in Maryland, Northern Virginia, Delaware and Pennsylvania; I persuaded the client to maintain a new line of product, moving and packing supplies; directed the account on pricing, display, and re-ordering. D&G Container, Inc. ** Company Closed 1993-1996 Outside Sales Representative/Customer Service Representative, Baltimore, Maryland Responsible for servicing current accounts and prospecting for new business, in New Jersey, Maryland, Virginia, Delaware, Pennsylvania, New York, and Massachusetts; personally responded to complaints, individual customer inquiries, price negotiations, orders, and billing. Customer service responsibilities: monitoring inventory; monthly accounting reports; maintaining several data bases for billing, addresses and price information; identified and made necessary inventory adjustments; researched and compiled end-of-month closeout of accounts payable and receivable; inventory allocations; order entries and data retrievals. Additional employments: Sales Manager ** Company Closed Ramada Hotel Baltimore, Maryland 1992-1993 Office Manager **Company Closed Groundskeeper, Inc Baltimore, Maryland 1989-1991 Receptionist, Administrative Assistant, Assistant Director of Purchasing 1986-1989 Martin’s Inc. /Catering Baltimore, Maryland