Training and Development

Posted on: 2007-11-12

PATRICIA HINKSON 23 Johnson Avenue North Kings Park, NY 11754 (631) 663-3169 [email protected] Career Summary Employee Performance professional with over 15 years experience in Organizational Development, Operations/Project Management and Training, with a global financial institution seeking a Management opportunity. Highly organized and detail-oriented; excels in designing, implementing, and administering effective organizational development programs. Expertise encompasses job analysis, performance/talent management, employee engagement, change management, leadership development and coaching. Excellent verbal and written communication skills and works effectively both independently and collaboratively. Experience JP MORGAN CHASE BANK & COMPANY 1990 - 2005 National Account Services – Vice President 2004 – 2005 • Assisted in the design and development of curriculum, instructional materials and activities for talent and leadership development programs. • Developed and maintained succession planning tools designed to assess individual and organizational mobility and progression. • Conducted/participated in training and development programs through facilitation, evaluation, presentation and /or other activities. • Performed job analysis to determine job requirements, employee selection, succession planning, training and development needs for continuous improvement. • Utilized the Management by Objectives (MBO) process to conduct performance appraisals. • Measured employee performance and provided feedback, identified training needs, documented criteria used to allocate organizational rewards and formed a basis for personnel decisions-salary (merit) increases and disciplinary actions. Channel Support Implementation Services - Project Manager 2002 – 2004 • Saved $750,000 by heading a Six Sigma project to move the work from Brooklyn to Long Island and project was completed on time and under budget. • Led strategic pilot unit in Fraud detection and prevention processing. • Managed a procedure project, which included reviewing, rewriting, and inputting hundreds of paper based procedures into a new online bank system accessed by various bank departments. • Developed processing options and alternatives that assured quality customer service, product delivery and protection of customer and bank assets. • Evaluated existing procedures, training programs and materials for multiple project implementations. • Generated and issued 3600 feedback to associates and conducted six-month performance evaluations. Return Mail and Fulfillment - Unit Manager 2001 – 2002 • Managed staff of 24 who were responsible for return mail processing and fulfillment of customer correspondence. • Responsible for training/development and performance planning. • Assessed all supplies and proposed the use of different paper, freeing over $100,000 which was used to order two new printers. • Developed and implemented unit capacity models. • Implemented staff goals resulting in improved productivity standards. • Responsible for yearly budget development and salary planning. Operations and Product Specialist 2000 - 2001 • Performed analysis for product/project implementations. • Facilitated business/functional requirements, analysis and design, and user acceptance testing. • Developed processing options and alternatives that assured quality customer service solutions, customer satisfaction which achieved service level criteria. • Managed and maintained project plans, workflows, and requirements to support more than six projects concurrently. Check and Commercial Loan Operations Check Processing Project Team – Project Specialist 1998 – 1999 • Developed new job descriptions and job functions. • Participated in design and development of a New Image Processing Platform. • Created and facilitated all training programs. Check Processing Proof and Distribution – Unit Manager 1996 – 1998 • Managed staff of 30 associates responsible for system reconciliation processing. • Responsible for training/development and performance planning. • Created new procedures, resulting in improved quality and productivity standards. • Completed training to serve as a High-Performance Team Relationship facilitator for all division staff at all levels. Facilitated over 25 workshops on a voluntary basis concurrent with my primary job responsibilities as a unit manager. • Responsible for yearly budget development and salary planning. Check Research and Adjustments - Proof and Control Unit Supervisor 1990 – 1996 • Supervised staff of 27 operations specialists responsible for proof and control processing. • Created tracking reports to monitor volume, productivity and established unit standards. • Coordinated and promoted departmental activities and events to foster moral and teamwork. Education BA in Psychology C.W. Post, Old Brookville, NY 2002 MS in Industrial/Organizational Psychology Walden University, Baltimore, MD 2006 Training and Development Myers Briggs Type Indicator Bottom Line Operations Leadership Management Skills for Diverse Workforce Coaching for High Performance Project Planning and Control Navigating through Change Six Sigma, completed six month program Project Management Institute (PMI), completed three month program Computer Skills Word • Excel • PowerPoint • Access • Visio • Microsoft Project • Lotus Notes • Internet Affiliations American Psychological Association (APA) Society for Industrial and Organizational Psychology (SIOP) American Society for Training and Development, (ASTD) Society for Human Resource Management (SHRM) Organizational Development Network (ODNet)