System Engineer

Posted on: 2007-11-11

ERIN ELLIOTT 1180 Southwest B Highway • Holden, Missouri 64040 PHONE (816) 732-4787 • E-MAIL [email protected] OBJECTIVE____________________________________________________________ To utilize my experience and skills acquired through my education and work experience while having the ability to further my knowledge and skills. TECHINICAL EXPERIENCE/TRAINING__________________________________ Visual Basic Linux/Unix SQL/Oracle Project Management Rememdy Advanced PC Applications Architect and Operating Systems Java Network Architecture Business Policy Web Development/XML TCP/IP Cerner Millennium: Blood Bank RadNet PharmNet VMS SurgiNet PowerChart PowerChart Office HPUX General Laboratory Microbiology Anatomic Pathology Charge Services Clinical Reporting FirstNet CCL AIX Discern Explorer EDUCATION___________________________________________________________ June 2003 DeVry University GPA 3.82 Kansas City, Missouri Bachelor of Science in Business Administration/Information Systems • Core areas of study include web design, html code, visual basics code, human resource management, and computer hardware. • Senior Project – Migrated database from Fox Pro to Peach Tree Accounting System. Setup system to handle billing, contact management, inventory and sales estimates. • Graduated Magnum Cum Laude. EMPLOYMENT_________________________________________________________ 08/06-Present Cerner Corporation Kansas City, Missouri System Engineer – CernerWorks • Acts as the primary contact for environment related issues. • Assists in the development and monitoring of project work plans. • Consults with clients on environmental decisions. • Codes, configures tables, troubleshoots and moves custom interfaces into production. • Installs, maintains, supports, or manages Cerner solutions and layered software. Develops a deep understanding of Millennium in order to install it appropriately to meet the requirements of the client and engagement. • Identifies where Millennium is having performance/reliability issues; analyzes & formulate a method to correct the issues. • Develops capability for installing all layers of Millennium and educating clients. • Coordinates with client for the testing of environment functionality. • Provides appropriate documentation to clients to support the Cerner system and database setup and testing processes. • Provides site-specific training, documentation, support and ongoing knowledge transfer to clients. • Provides support for testing and conversion activities. • Contributes to team financial objectives by maximizing efficiency and chargeability. • Provides project status reports. • Delivers long-term support/management and troubleshoots/resolves issues daily 02/06-05/06 Cerner Corporation Kansas City, Missouri Integration Analyst – Upgrade Center • Prepare client for Regression and Integration Testing. • Prepare Required Build Steps Document for Production and Domain Copies. • Troubleshoot all solution issues. • Organize and expedite Integration Testing. • Manage client service requests and escalate as appropriate. • Compare Production code to current release code to determine correct packages to be installed. • Advise client on correct functionality of currently implemented solutions. 10/05-02/06 Cerner Corporation Kansas City, Missouri Solution Delivery Consultant – Upgrade Center • Create Regression test scripts for General Laboratory, Microbiology, Radiology and Blood Bank. • Execute Regression and Integration test scripts. • Log and troubleshoot all regression and integration issues for solution test being executed. • Train new associates on policy and procedures. • Onsite support for Kuakini Medical Center upgrade to Cerner Millennium 2005.02 code base. 12/04-10/05 Cerner Corporation Kansas City, Missouri Solution Delivery Consultant – Application Management Services • Design and Build orders for Blood Bank, General Laboratory, Microbiology and Nursing Actives. • Troubleshoot and resolve issues concerning design and build. • Participate in daily client calls on issue resolution and design of new items within Cerner Millennium. • Responsible for event set unload and load. • Manage client expectation of build completion. • Organize and expedite testing of completed build. 03/04-12/04 FNIS Olathe, Kansas Conversion Specialist 1 • Interface setup and support. • Data import and export. • Statistical reporting database setup and troubleshooting. • Export setup and troubleshooting. • FTP export setup and maintenance. • Database field setup and conversion. • Working SQL knowledge. 09/03-03/04 FNIS Olathe, Kansas Systems Support Manager • Single point of contact for 133 accounts with an end-user base of 150,000+. • Ensure all system bugs, enhancements and business needs are met in a timely and professional manner. • Maintain and change system configuration and export mapping setup and maintenance. • Assume role of Project Manager when implementing new accounts. • Work with client on data conversion and field changes. • Test databases to ensure data integrity. • Assist Business Analysts in product design and execution of future visions. • Complete and help write Quality Assurance test cycles and scenarios prior to deployment of service releases. 08/02-09/03 FNIS Olathe, Kansas Technical Support Representative • Support of web based real estate applications and proprietary software applications. • Support and maintain online database for realtors. • Support real estate listing manager software. • Troubleshoot internet connections and browser setting functionality. • Testing and development of new software and internet database systems. • Ticket and email resolution of existing bugs and commonly known errors.