Onine Chat Adviser

Posted on: 2007-11-04

Phyllis J. Graham Ph# 616-475-4598 [email protected] Cell# 616-516-4332 ____________________________________________________________________________ COURSE SUMMARY & EDUCATIONAL ACCOMPLISHMENTS My objective is to develop my Paralegal/Legal Assistant career through full-time or part time employment and/or completion of an internship program on or offline. I have a strong knowledge of legal procedures involving the Discovery phases in Civil Litigation, interviewing and investigation techniques, including constructing applicable legal forms. In college, I demonstrated effective writing and communications skills and frequently practiced preparing interoffice memorandum and case briefs from researched caselaw using LexisNexis© and Westlaw© databases. I have knowledge of the paralegals\' tasks throughout trial and trial closings and the preparation of direct and cross-examinations, attending and taking notes at depositions, summarizing /indexing transcripts, and proven knowledge of conducting court and docket searches resulting in compliments from my professors/attorneys. EDUCATION: 2005-2007 - AAS in Paralegal studies, Kaplan University, Davenport, IA. 1983-1984 - Secretarial Science Certificate, Trainco Business Academy, Chicago, IL. EXPERIENCE: 2007 - Iowa College Acquisitions Corp., New York, N.Y., Online Chat Operator: Project team - We provided customer service in FA dept. to individuals accessing Kaplan University\'s website. 2001-2006 E-commerce Activities and child care: Self-employed 1997-1998 Temporary Agency ¹Clerical assistant: The Department of Health and Human Services, (Michigan) - Performed various clerical activities; alphabetically filed patient folders; researched files for changes in demographic information and reported results to the immediate supervisor. ²Medical transcriber: Grand Rapids Community Mental Health Center - Transcribed doctors’ patient reports using Windows 95 and Microsoft Office 97 in Small facility. Media provided- Dictaphone and cassettes tapes. ABILITIES AND SKILLS: Functional and transferable skills are (11) years telecommunications and clerical/general office experience. Computer skills include; Word-Perfect, Microsoft Office 2003, Windows 95, 98 and Windows XP operating system. Typing speed of 45 wpm (statistical), 55-60 wpm (script and straight copy material), and 10-keypad (computer) ability for entering data. HONORS: Kaplan\'s Kappa Lambda Society, 2005-06 Dean\'s List, 2004, 2005, and 2006 GPA 3.41 REFERENCES: Available upon request