AST Loan Researcher

Posted on: 2007-11-04

Kelsey Roberts 905 Jefferson L-1 ∙ Kansas City, Missouri 64105 ∙ 816.808.9269 ∙ [email protected] Objective: Seeking a position that is challenging and utilizes my skills as a writer, experience in customer service and education while giving me the opportunity for growth in the company. Experience AST Researcher/ writer January 2007-present NovaStar Mortgage, Inc. Kansas City, MO Research/Writing and Customer Service: Research various consumer issues ranging from payment histories to questions about escrow, taxes and insurance analysis, Better Business Bureau responses, Consumer Dispute Verification forms, State complaints and Universal Data Forms. Communicate with other departments’ supervisors on a regular basis to resolve internal questions. Learn to use internal, proprietal programs, very quickly, to facilitate an efficient flow of information and data, maintain consistency in responses and, detailed documentation of data on said systems. Trained new co-worker on the use of the programs. Writing: Answer a large volume, in a professional manner, correspondence from customers and requests from various departments pertaining to mortgage accounts by synthesizing professional, business and personal writing styles. Wrote letters for Vice-Presidents and other upper management personnel. Legal Assistant August 2006- January 2007 Secretary at Law Kansas City, MO Secretarial: Answered phones in professional manner. Took dictation on a variety of subjects. Was readily available for temporary assignments. On assignments: Scheduled depositions and maintained contact with Chambers. Regularly performed file maintenance and correspondence with clients regarding billing, scheduling, and updates on their respective transactions. Handled docketing, charting, and calendaring Used EFC, wrote correspondence to clients and attorneys, and coded documents. Prepared exhibit lists and the corresponding documents for trial. Project Services Coordinator January 2006-June 2006 Multiple Artists Renovating Systems (MARS) Kansas City, MO Administration: assisted the CEO in administrative duties including correspondence, file maintenance and utilizing strategic research methods to achieve company’s goals. Copy Writing: created and edited copy for employment advertisements and web page text. Project Management: introduced preliminary plans for grant proposals, assisted in corporate structural decisions, and provided valuable input for increasing company development. Freelance Copy Writer 2003-2005 Orbiture.com New York, NY Copy Writing: created marketing copy for Orbiture, a design firm that built, hosted and maintained websites. Duties: wrote and developed content for websites. Development also included editing, proofreading and refining existing client’s copy. Maintenance: periodically updated and expanded client’s content. Owner/Operator 2002-2004 Kelsey Roberts, J.D. Research Consulting Lawrence, KS Management: oversaw subcontractors, utilized tailored methods for each client’s time management issues, responded to client concerns, and maximized efficiency for each project. Writing: wrote, edited and proofread legal documents including memoranda, briefs, motions and correspondence. Consulting: successfully identified and researched various legal issues for attorney clients, including bankruptcy, various issues with deeds, criminal cases, personal injury, domestic cases and immigration. Utilized complex legal research systems, such as Westlaw, to aid in writing as well as filing at the Federal level. Instructed attorney clients on how to use said programs. Education Juris Doctorate University of Kansas School of Law 1999-2002 Graduate Executive Board member Spring Semester, 2000 Legal Services for Students Advisory Board 1999-2001 B.A. in English University of Kansas 1995-1999 Jawhawk Scholar Kansas Merit Scholar Varsity letter winner Skills Languages: intermediate German, beginner Spanish, and native English. Office/ Computer: MS office, Excel, Word, Windows, fax, e-fax, TABSIII, Docs Open, Westlaw and Lexis-Nexis, PACER and Association of Credit and Collection Professionals Certified Specialist.