Customer Care Asst.

Posted on: 2007-10-24

Tawanna I. Jackson 17337 Tobermory Dr. Pflugerville, TX 78660 (512) 297.4179 // [email protected] ____________________ Objective A challenging position as an Administrative Assistant, CSR or Clerical at a growth-oriented firm, which will allow me to both further utilize my skills and acquire new abilities. Skills - Typing: 60 wpm - Strong organizational skills. - Excellent interpersonal skills, phone manner, and office etiquette. - Software: All Windows operating systems, Microsoft Word, Excel, WordPerfect. Experience 2006 – Present Customer Care Asst. ACS – Texas Medicaid and Healthcare Partnership, Austin, TX • Caller center environment • Claim status • Eligibility • Payment reports • Filing inquiries • Must maintain and provide accurate manual material of procedures according to the state • Responds to telephone inquiries and complaints using standard scripts and procedures • Gathers information from the caller to properly resolve the situation • Communicates appropriate options for resolution • Investigates and resolves complaints • Refers non-routine inquiries and complaints to senior level Call Center Representatives • Research inquiries and log customer calls via computer system 2005 – 2005 Crossroads Systems Inc. Contract Administrative Asst. I, Austin, Texas - Temp • Receptionist availability; Management calendars • Monitor general voicemail; Assists in event planning • Travel arrangements; Catering arrangements • Preparing meeting materials. Ordering office supplies • Maintaining supply room, Mail distribution, storage • Check out A/V equipment; Vendor contact • Maintain Conference rooms; Supply of mailroom • FedEx / shipping request; Expense Reports • Amex Expense Reporting Forms; Light paperwork • Scheduling interviews; Organizing New Hires 2004 – 2005 Cadence Design Systems Inc.-Contract Clerk/Receptionist, Austin, Texas – Temp • Administrative support of all technical and non-technical staff • Printing and copying; Ordering Supplies • Schedule of meetings; Distribution of mail; Meeting scheduling • Transferring phone calls; Taking messages • Data entry; Complete Call Routing • Utilizing internal intranet site and submit access requests • Reserve conference rooms and prepared expense reports • Communicate internal email system; Oversight of employee list • Handle seating requests & assist with accommodations • Log in-coming mail; Manage excel spreadsheets Education 1998 – Wm. B Travis HS. *CEO of She Smiles Entertainment*