Facilities Manager

Posted on: 2007-10-11

Salina Chavez 150 Monte Villa Ct Campbell, CA 95008 Mobile: 415-246-4987 Home: 408-371-7570 [email protected] EXPERIENCE Starbucks Coffee Company, San Francisco, California Area Facilities Supervisor November 2004 - Present • Developed area specific vendor on boarding program for Northern California facilities team • Managed all aspects of facilities for an area of Northern California stores • Project management of capital projects and minor remodels of store locations • Implemented life cycle replacement program for equipment to identify and source for replacement • Managed service level expectations and performance with vendors and key internal business partners • Managed area budget for both capital and expense • Implemented process to support new store and remodel warranty issues • Managed and developed service technicians for support of all store beverage and grind equipment • Coordinated new store, minor remodel, and store closure services as necessary with selected vendor(s) • Interfaces with Landlord and Government departments to adhere to lease standards and code policies Jamba Juice Company, San Francisco, California February 1996 -October 2004 Facilities Manager September 2002 -October 2004 • Developed a company wide store maintenance program to ensure scalability of the department to support all future growth opportunities • Managed 3rd party facilities call center • Managed end-to-end process of store maintenance activities for 400+ licensed and company owned stores including receiving incoming calls, follow through to problem resolution, ensuring invoices are appropriate for services rendered, and enforcing all warranty rights • Supported project managers with new store construction and remodels • Managed Preventative Maintenance vendor selection process, including negotiating and executing contracts. • Developed vendor qualification criteria and established contracts with major service providers • Manage equipment performance, inventories and asset tracking • Collaborated with Operations, Design and Construction business partners to identify and implement improvements to new store process Contracts Administrator April 2000 – September 2002 • Collaborated with Operations, Design and Construction business partners to identify and implement improvements to new store process • Managed GC bid packages, contracts and payments • Notarize legal documents • Partnered with Fixed Asset Accountant to reconcile new store closeout costs • Created and implemented tracking system for Tenant Improvement Allowances from Landlords • Support Legal Manager with lease administration (insurance, LL issues) & property management Receptionist April 2000 – September 2002 • Answered main switchboard • Greeted guests and visitors to support center • Aided Support Center staff with the preparation of documents and letters • Handled general administrative duties, such as filing, faxing, copying and mail distribution • Processed customer service calls and complaints • Assisted Accounting with the data entry of invoices Team Lead February 1996 – September 1997 • Responsible for the opening and closing of the store • Managed team members to ensure smooth running of store • Provide customer service and address customer concerns and requests • Train new employees on cash handling procedures C.R Laurence, Vernon,California Salesperson November 1996 - September 1999 • Generated sales by calling prospective and existing customers • Created new client records • Serviced existing accounts with customer service needs Education / Certification Courses taken in Early Childhood Development Pasadena City College Course taken in Sociology City College of San Francisco Fundamentals of Construction Law UC Berkeley Extension Notary – Commission #1301076 Member of the National Notary Association Software Microsoft Excel, Access, Power Point and Word, Great Plains Dynamic, Siebel, Tririga, Oracle Brio System