Office Manager

Posted on: 2007-10-10

Shannon Hankins 38 Walls Road Wiggins, MS 39577 (601) 928-5830 Home (803) 705-1796 Mobile [email protected] Objective • To obtain a mid-level career position with security, benefits, and room for growth. Qualifications • Over eight (8) years of experience dealing with customer service support • Over five (5) years in administrative and managerial support • Two (2) years in data entry with a speed of 10,000 keys per minute • Extremely organized, punctual, and ambitious personality • Demonstrate a knowledge of how to delegate responsibility Education • 2005-Present Western Governors University Business Management Experience Mar 2007 Genco Pools and Spa Office Manager • Office services included personnel, budget preparation, control and special management studies. • Trained and managed two employees and achieved significant improvement in productivity. • Handled all accounts payable and receivables. Nov 2006- Mar 2007 Teleperformance Technical Support Service Agent • Diagnose, troubleshoot and implement a solution to customers with questions about DSL service and equipment. Oct 2003- Sep 2006 Taylor Brothers Construction Company Office Manager • Coordinated the activities of all clerical personnel • Executed daily operations of A/P, A/R, HR and fleet maintenance. • Analyzed office operations and procedures, such as typing, bookkeeping, preparation of payrolls, and flow of correspondence, filing and the requisition of supplies. • Planned office layouts and initiated cost reduction programs. Jan 2000- Sep 2003 SBB Enterprises Office Manager • Screened, selected and hired registered representatives. • Identified potential clients, using advertising campaigns, mailing list and personal contacts. • Trained and managed eight loan officers and achieved improvement in performance. Shannon Hankins 38 Walls Road Wiggins, MS 39577 (601) 928-5830 Home (803) 705-1796 Mobile Experience (continued) Aug 1998-Aug 2000 Spherion Staffing Data Entry Clerk • Key in specific data for UPS Carriers Aug 1995-Jul 1997 Air South Airlines Reservation Agent • Secure customer reservations • Answer customer questions and insure customer satisfaction • Help other reservation agents with questions on procedures to insure the highest level of customer service satisfaction. Software • Windows XP, XP Professional, NT 2003, 2004, 2005 Version, MS-Word, MS-Excel, Microsoft Vista, Macintosh OS 9, Quattro Pro, Wordperfect, QuickBooks, Peachtree Accounting, DOS, PowerPoint, Access, Microsoft Publisher, Point of Sales Software References Available Upon Request