Network Engineer

Posted on: 2007-10-01

EBONY PHILLIPS Hammond, Indiana 46327 219-931-5321 [email protected] SUMMARY: Seeking a challenging technical support position where my experience, education, and capabilities can be fully utilized. Seven years of experience in the computer industry, with proficiency in hardware/software diagnostics and end user training. Demonstrates excellent leadership and communication skills. Enjoys serving others, possess a genuine positive attitude, illustrates grace under pressure, and highly motivated with the desire to be part of a dynamic organization. SKILLS: Windows 2000/2003 server environment, including Active Directory domain controllers in a multi-site environment Microsoft Exchange 2003 Building and troubleshooting server hardware and software TCP/IP, DNS, WINS, DHCP, RDP Utilizing and administering a storage area network (SAN) Helpdesk and Desktop support for Windows 2000/XP Professional Implementing, configuring, and supporting backups using VERITAS Backup Exec Implementing and supporting Anti-virus, Anti-spam, Anti-spyware, Internet security, VPN, and external security applications Maintaining an updated disaster recovery plan Support BES (Blackberry Enterprise Server) and mobile devices Experience using server and network monitoring tools Proficient in Microsoft Office Supporting Cisco routers, switches WLAN 802.11 a/b/g VoIP(Mitel) EXPERIENCE: TUGTEL COMMUNICATIONS INC Gary, Indiana 08-2005/04-2007 Network Engineer • Providing customer support with emphasis on responding to, troubleshooting, and resolving computer and telephone related issues to over 200 end users. • Provide help desk support, receive and resolve technology-related inquiries and help request. Responsible for developing in depth technical documentation and designs for product positioning of LAN/WAN equipment and VoIP system. • Plans, monitors, and oversees implementation of new technology and systems to meet client’s requirements and needs. • Primary area of focus is Cisco Systems, Microsoft Server products and Mitel PBX. FUTURE TEACHERS OF CHICAGO/IL Chicago, Illinois 01-2001/07-2004 Network Administrator/Technical Facilitator • Maintain, troubleshoot, and perform preventive maintenance in WAN/LAN infrastructure in 8 Computer Learning Centers and central office. • Installed, configured and maintained Microsoft Windows Server 2003 and deployed 125 workstations and oversee daily operations. • Created policy and procedure manuals and trained staff to uphold the integrity of program delivery. EDUCATION: MICROTRAIN Chicago, Illinois 2004-2005 MCSE/IT Project+ Completed 650 hours of training in Windows 2000/2003 network implementation, hardware configuration, and software integration. Certification in progress. ROBERT MORRIS COLLEGE Chicago, Illinois 1999-2002 Bachelors of Business Administration Major: Computer Networking Specialist; Magna Cum Laude Carver Area High School Chicago, Illinois Diploma/ General Studies