RESERVATION MANAGER

Posted on: 2007-09-25

C U R R I C U L U M – V I T A E Mrs. JAMUNA KALIRAJ No.6, 5th Main Road,Nandanam Extension, Chennai – 600 035, INDIA. E-Mail: [email protected] M: 9940227917 TEL: 28343120 PROFESSIONAL EXPERIENCE: 9 YEARS WORKING EXPERIENCES IN AIRLINE RESERVATIONS & TICKETING EXPERIENCES IN DETAIL: Working as Reservation Supervisior for EVAAIR G.S.A Greenways air/travels EFF.24Dec06. Worked as Seniorcounter Executive M/S Stictravels 23FEB06 –22DEC06. Worked as RESERVATION SUPERVISOR at ARAFAATH TRAVELS P.LTD. GSA: SAUDI ARABIAN AIRLINES Since JAN06 TILL FEB06.(Transferred). Worked as a RESERVATION SUPERVISOR in ETHIOPIAN AIRLINES, G.S.A.SHIREEN TRAVELS PVT, LTD., Chennai – 600 017 Since NOV`98-DEC`05 AREA OF SPECIALISATION RESERVATIONS – TICKETING - FARE CONSTRUCTIONS – PTA`S (INCOMING & OUTGOING)- REFUNDS PROCEDURES – ASR - SEAT CLEARANCES – PRORATIONS - APPROPRIATE ITINERARIES - MISHANDLED BAGGAGES (MHB) - HANDLING BSP STATEMENT & DISCREPANCIES (ADM`S, BDR & ACM) – ASSISTING ACCOUNTS - CLAIMS RESPONSIBILITIES: Ø Handling IATA Travel Agents / CORPORATE Customers and penetrating more corporate accounts (Retention & Development) for sake of company`s benefit. Ø Ensuring to provide Accurate Advice to Clients /Agents and Materializing Sales with Good Profit Margins. Ø Applying Advance IATA Fare Construction Principles for complete Appropriate Ticketing and other Documentation’s for all Types of International Journey involved. Ø Constructing Applicable fares and Routings, Issuance and Re-issuances issuance of MCO Handling Outgoing and Incoming PTA’s Ø Handling Branches Sales Reports every fortnight. Ø Assisting Accounts with Agents Bank Settlement plan, Refunds, Counter Refunds, Billing Discrepancy Reports, Agent Credit Memo and Agent Debit Memo. Ø Handling Discrepancies reports on BDR, ACM, ADM, reporting ticket coupons for all pertaining Branches. Ø To sort out issues on Missing Baggage and lost Baggage handled mishandled baggage’s and claim settlements. Ø Training for Reservation Counter Assistants for all Branches. Concerned Ø Working Effectively in clearing confirmation of seats for Chennai and other branches concerned. Ø Handling Group Passengers: WORKED AS A RESERVATION COUNTER STAFF SINCE NOV`97 To OCT98 at TRAVEL AIR MADRAS PVT LTD., CHENNAI – 600 006. PHONE: 28523095 RESPONSIBILITIES: Ø Give advice to Individual / Corporate clients for their tourist Destinations. Ø Providing best Itinerary and work out Economical fares. Ø Liaison with all International Airlines in Chennai. Ø Preparing invoice and sales report on daily basis. Ø Done Telesales and effective follow up on the incoming enquiries PROFESSIONAL QUALIFICATION: IATA / UFTAA Standard Diploma Course conducted by IATA during 1998, Agency Training Services. PASSED IN GRADE ‘A’ MEDIUM OF INSTRUCTION ENGLISH. DIPLOMA IN TRAVEL AGENCY MANAGEMENT & TOURISM DEC 1996 PASSED IN GRADE ‘A’. at DATAMATICS INSTITUTE OF MANAGEMENT, CHNNAI. EDUCATIONAL QUALIFICATION B.Sc.,(Bachelor of Science, Botany) during 1990 at Stella Mary’s College, Chennai CLASS: PASSED IN GRADE ‘A’. TECHNICAL QUALIFICATIONS: AMADEUS, ABACUS, GALILEO & GABRIEL RESERVATION SYSTEM FAMILIAR IN USING COMPUTERS( MS OFFICE) OPERATING SYSTEM WINDOWS PERSONAL DETAILS: HUSBAND NAME MR.KALIRAJ DATE OF BIRTH 19.08.1972 MARITAL STATUS MARRIED PASSPORTLANGUAGES KNOWN ENGLISH & TAMIL REFERENCES: Ø Shri.R.Chidambaram Shri.G.K.Sridharan General Manager General Manager( Personal) M/s..Saudi Arabian Airlines Brakes India Ltd.,Chennai Chennai. Tel: 24350694 / 26251847 Phone :91-44- 24331217. General Manager (Personal) Ø Shri. S.Mahalingam Accounts Manager, Saudiarabian Airlines, Chennai. Phone: 91-44-24333368.