Customer Service/Logistics Manager

Posted on: 2007-09-24

Donna M. Stasiorowski 417 Markle Street Philadelphia, PA 19128 215.487.0187 215.760.3929 (cell) Objective: To contribute my strong interpersonal communication and business skills to a diversified, quick paced company whose purpose to provide its client base with excellent customer service. Summary of Qualifications: Wide Range of Business Experience Service Oriented Attitude Computer Literate Extensive Vendor/Client Communication Knowledge of Transportation and Logistics Work History: E. Aaron Enterprises, Conshohocken, PA October 2006 to present Acting Logistics Manager (temporary) Contract with 3rd party transportation companies throughout the United States Coordinate and Schedule freight between paper mills and customer Order Tracking, spreadsheets, written and verbal communication Billing Customer Service Daily communication with Sales representatives in Texas and Georgia Set up paper orders and billing in Navision Examine roll manifests for weight accuracy and paper specs Billing and Order Tracking Smurfit-Stone Container Corporation, Philadelphia, PA February 2000 to October 2006 Customer Service Associate Daily raw stock inventory Order and schedule raw material for four paper mills Arrange transportation for more than 50 trucks per day into mills Billing, order entry, spreadsheets, written communication Heavy phone contact between sales reps, suppliers, mills and transportation companies Daily problem solving Knowledge of recycling and various grades of waste paper Strata Graphics, Conshohocken, PA May 1998 to February 2000 Customer Service Associate/Account Manager Research and prepare printing and ancillary service quotes for customers Pre-press Customer/Vendor relations Production/Traffic responsibilities Limited Sales Education: John W. Hallahan High School for Girls (1970) Community College of Philadelphia University of Phoenix (continuing education toward Business Management degree) Personal: Coordinator of Allons Danser (Cajun and Zydeco music in Philadelphia) Dancing, music, spectator sports, reading, gardening, cooking, travel, home improvements References available upon request