Manager, Client Relations
Posted on: 2007-09-22
LYDIA A. CHANEY SUMMARY Management experience within the Banking and Mortgage fields. Analytical skills specialized in Microsoft Office Applications. EXPERIENCE 2005–Present Countrywide West Hills, CA ï® Manager of Client Relations for the Incentive Compensation Group, Human Resources. Located in West Hills, CA, AZ and Plano, TX. ï® Manage, administrate and oversee a variety of Incentive Compensation Plans for the Wholesale and Specialty Lending Groups. ï® Manage and administrate the monthly, quarterly and annual bonus incentives. ï® Correspondence with offsite senior management in Chandler, AZ. ï® Proficient with Access, Excel, Word and PeopleSoft applications. 1997–2005 Wells Fargo Bank Beverly Hills/Los Angeles, CA AVP & Senior Financial Analyst ï® Manage and administrate a variety of Incentive Compensation Plans within Wholesale. Operations Manager for the Beverly Hills Trust department. Audit of Operations and Administration experience. ï® Suggest and test new methods to enhance current database. Prepare and Analyze data for operating and/or strategic plans relating to business segment or product line. Implemented training course for new recruits — speeding profitability. Quarterly Management reporting. 1996–1997 City National Bank Beverly Hills, CA Senior Trust Administrator Assistant – Personal Trust ï® Managed over 100 clients with discretionary payment requests. ï® Managed monthly payroll for selected clients. ï® Managed and administered daily overdrafts and resolved problems. 1987- 1996 First Interstate & Wells Fargo Bank Assistant Supervisor/Team Lead - Operations Trust Fees Senior account specialist. Quarter Management reporting. Managed operation and Trust administration staff. 1984–1987 Director’s Guild of America Health & Welfare Plan Los Angeles, CA Field Auditor ï® Analyzed and prepared reports of earnings and contributions of member companies. ï® Preparation of quarterly audit compilation report for Board of Directors meetings. EDUCATION 1980–1982 California State University, Northridge Northridge, CA ï® B.A., Business Administration – Media Management. ï® A.A., Pierce Junior College – General Education INTERESTS Travel, tennis, movies, horseback riding, photography and Art ADDITIONAL PROFESSIONAL ACTIVITIES ï® Team member: Compensation, Analysis and Reporting Platform (CAARP) ï® 2004 Commercial Wholesale Banking Mentor/Mentee Program participant AWARDS RECEIVED ï® August 2007 “Incent One†Outstanding Contribution Award (SVP and Above Direct Issue). In recognition of significant contribution to the Corporate HRIC Process Decomposition Recognized for Collaboration and Team Work ï® Fourth quarter 2004 “Best Shot†nominee - Wholesale Finance Commercial Banking WFB ï® Third quarter 2003 “Best Shot†nominee - Wholesale Finance Commercial Banking WFB ï® Received the highest rating possible upon completion of the annual PCS Trust compliance audit – 2000 WFB • E-MAIL [email protected] OR [email protected] 10833 YOLANDA AVE., • NORTHRIDGE, CA 91326 • PHONE (818) 368-0758