Program Assistant Support

Posted on: 2007-09-19

HIGHLIGHTS OF QUALIFICATIONS • Ten years of customer service and clerical experience • Personable and professional demeanor • Sincere commitment to providing excellent customer service • Reliable, punctual; work well independently and in team environment • Computer literate with working knowledge of MS programs and Internet research RECEPTION/CLERICAL EXPERIENCE • Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. • Performed data entry using programs such as: Excel and SMARTware • Oversaw ordering, scheduling, and inventory levels • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. • Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail. • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. CUSTOMER SERVICE EXPERIENCE • Confer with customers by telephone or in person in order to provide information about services, or to resolve complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information. PROFESSIONAL WORK EXPERIENCE Program Assistant Support Intern, Rubicon Programs, Berkeley, CA 2006-Current Coffee Bar Assistant Volunteer, North Berkeley Senior Center, Berkeley, CA 2005-2006 In-Home Care Aide Volunteer, Private Home, Oakland, CA 2002 PC Repair Technician Landmark Technologies, Santa Clara, CA 2001 Library Aide Berkeley Public Library, Berkeley CA 1989-2000 Mail Distribution Clerk U.S. Postal Service, Berkeley CA (Seasonal Employee) 1988-1989 Office Assistant/Sales Associate J.C. Penney Co., Berkeley CA (Seasonal Employee) 1987-1988 EDUCATION Biotechnology Diploma, Silicon Valley College, Emeryville CA 2003-2004 A+ Certification Networking Specialist, Career Solutions College Union City CA 2000