clients service and accounting specialist

Posted on: 2007-09-14

Natalija Onzule Tinužu 14-98, Rīga +371 27121794 [email protected] EDUCATION Rezeknes University Graduated in June, 2007 Commercial Service Management, Higher professional education equal to bachelor degree. Rezeknes University, Pedagogical Faculty, Graduated in June 2000 English Language and Literature, Bachelor degree in Philology COURSES COMPLETED Entrepreneurial Project Leadership 30.09.2004 - 16.10.2004 Sale Skill Development 12.08.2004 -12.08.2004 Customer Care professionals 03.06.2004 - 03.06.2004 Invoicing system and client data system 15.12.2003 - 17.12.2003 Business with unbalanced clients 04.12.2003 - 04.12.2003 Career proceeding and options 14.11.2003 - 14.11.2003 Woman and Career 13.11.2003 - 13.11.2003 Communication psychology 11.02.2002 - 13.02.2002 Invoicing system for the credit department 26.03.2001 - 27.03.2001 Client history registration system 19.03.2001 - 20.03.2001 PROFESSIONAL EXPERIENCE Lattelecom BPO, SIA Riga 10/10/06 - Present Customer care specialist (Latvian BtoB and BtoC project) - Responsible for regular and irregular charges management, client data and service entering and changing in accounting system, fine system operations, account transaction management. - Credit control experience: following up on unpaid invoices, collecting outstanding debt, credit control and bill consultations. - Data management Experience: Data entering and word processing of documents (contracts, application letters, claims) registration, archives jobs experience, contracts supply assurance Lattelecom BPO, SIA Riga 10/08/06 - 10/10/06 Customer care specialist (International BtoB project) - Responsible for client data and service entering and changing in telecommunication and accounting system. - Service management - Primary credit control actions Lattelecom BPO, SIA Rezekne 01/04/01 - 10/08/06 Customer care operator (Latvian project) - Experience in working with clients - customer service projects, sales, product and invoice consultations. Work experience in contact supply with business and private clients, , incoming and outgoing calls. - Sales experience - Data management Experience: Data entering and word processing of documents (contracts, application letters, claims) registration - Working on client claims, bills recalculation, problems solutions - Credit control and bill consultations - Team leading experience DK Latgale LTD Rezekne 01/02/1992 – 31/02/1994 Secretary assistant - Assistance in work with documents, documents supply LANGUAGES - English, - Russian (native), - Latvian SKILLS Microsoft Office (Excel, Word, PowerPoint,) job experience in specific software applications for client, account and service data entering and transferring, invoice and client claims, history and sales software applications Driving licence