AVP - Senior Analyst

Posted on: 2007-09-11

KRISTEN CARUSO 214.893.1299 [email protected] DIRECTOR / MANAGER - BUSINESS OPERATIONS Best Practices / Training & Development / QA / HR Needs Analysis / Project Management / Budgeting Process Improvement / Organizational Efficiency Policies & Procedures / Performance Management Administration Streamlined daily operations, instituted new performance measures, created employee development programs and cut costs, increasing efficiency,quality and corporate communications. Developed training and incentive programs, improving employee satisfaction and morale at a Fortune 100 bank and technology firm, Bank of America / MBNA. *Automated HR reporting system, reducing errors and increasing efficiency. *Deployed information scanning software, saving time and expense. *Instituted internal communications system, reducing application defect resolution times and increasing overall quality. *Developed employee incentive program that increased staff performance and was rolled out to other divisions. Key Skills: Results-oriented with strong analytical skills. Ability to manage multiple projects and staff in a fast-paced environment. Excellent trainer/motivator, inspiring others to top performance. Exceptional communication skills,easily winning confidence and relating to people at all levels. Able to get things done quickly. Perform against tight deadlines. BA, History, Texas A&M University. Member of a management development program at Bank of America / MBNA. CAREER HISTORY Bank of America/MBNA. Member of MBNA management development program. MBNA was acquired by Bank of America. Assistant VP - Senior Business Analyst, 2005 to 2007. Liaison between product users, testers, developers and executive management. Led project planning, QA, system documentation and user training processes. Managed control room, analyzing defects and following up through resolution and implementation. Documented system lifecycle and processes. Senior Personal Banking Officer/Administrative Manager - Administration and Finance, 2002 to 2005. Administered performance reviews, monthly incentive and bonus plans, and provided staff counseling and development. Performed cost analysis and budgeting. Directed facility and capacity planning, purchasing and hardware/software inventory control. Managed $1M budget and nine employees. PBO/Personnel Generalist, 2000 to 2002. Oversaw performance appraisal process for Technology sector. Functioned as compensation analyst providing ongoing salary analysis. SME on salary administration and promotional guidelines. Earlier: PBO/Education Specialist, 1999 to 2000. Designed, coordinated and facilitated management development/certification programs and education curriculum. PBO/Senior Project Coordinator, 1997 to 1999. Managed four staff. PBO/Community Relations Manager, 1995 to 1997. Senior Staffing Coordinator, 1995. Summer Intern - IS.