Independent Consultant

Posted on: 2007-09-07

LEAH MINTHORN 74A Wharf Street, Salem, MA 01970, (978)594-0104, [email protected] OBJECTIVE: To obtain a consulting position as an Instructional Design Contractor. EXPERIENCE: Independent Consultant 2007~Present • Provide consulting services in the design and development of training programs to include; Products & Services, Soft-Skills Sales, Customer Service, and Operational Systems Training. • Provide services to re-format existing courseware, creating a consistent aesthetic to the material. • Provide services in the editing of short video for existing training programs. Client List: • Iron Mountain, Inc. ~ Boston, MA Sales Training Consultant 2005 ~ 2006 Iron Mountain, Inc. ~ Boston, MA Iron Mountain Incorporated is the world's trusted partner for outsourced records and information management services. • Training Project Leader for Sales training initiatives. • Design and develop competency based Sales training programs for Enterprise and numerous service lines. • Produce all related training materials including Participant’s, and Leader’s materials, visual and job aides. • Maintain and update all training materials and communicate changes to end users. • Work with divisional training resources and management to identify Subject Matter Experts for delivery and implementation of programs. • Evaluate effectiveness of training solutions and make changes to programs based on feedback. • Identify and develop standard levels of evaluation for training programs. • Facilitate training programs as needed. • Facilitate online / web-based training and collaboration sessions using Centra Saba virtual collaboration software. • Design storyboards for eLearning which includes screenshots, audio and textual scripts, as well as user navigation instructions. Senior Training Specialist RCN Corporation ~ Somerville, MA 1999 ~ 2005 RCN Corporation is the nation’s first and largest facilities-based competitive provider of bundled phone, cable, and high speed Internet services delivered over its own fiber-optic local network to consumers in the most densely populated markets in the U.S. • Designed and facilitated training to all personnel to include Local and Long Distance Telephone, Cable TV, Internet products and services, as well as people management and customer service programs. • Facilitated the G.R.E.A.T. (Greet, Relate, Explore, Advise, and Tie) Sales training program to all-new and existing Direct Sales and Retention Representatives. • Traveled to additional market locations throughout the country to assist with the design and delivery of new or existing courseware, necessary for successful new market launches. Continued from previous page, • Collected and compiled data relating to the training needs of individuals and teams throughout the organization, and used the information to help develop appropriate instructional material. • Designed, edited and revised training curriculum and materials, as needed. • Developed follow-up training programs to support new hire orientation, and ongoing performance improvement. • Worked on special projects, including the development, direction and implementation of training videos, and of self-paced learning tools. • Assisted Human Resources with the recruiting and hiring efforts of new Direct Sales and Retention personnel. • Maintained the department’s training calendar, course schedules, and tracking database. Instructor / Retail Account Executive Nextel Communications ~ Lexington, MA 1997 ~ 1999 EDUCATION: Emerson College ~ Boston, MA May, 1997 • Bachelor of Science: Mass Communications Internship The Tonight Show with Jay Leno ~ Burbank, CA 1995 • Assisted with production for various remote locations, and produced props for research projects under severe deadline. • Assisted with accommodations for guests of the show. • Researched civilian news stories for use on the show. • Monitored studio operations during rehearsal and live taping. • Handled audience relations. • Appeared on-screen. TRAINING & SKILLS: • Langevin: “How Adults Learn”, “Training 101- All the Basics workshop”, “People Management/Customer Sensitivity”, “Advanced Instructional Design” certified • Information Mapping, Inc.: “Information Mapping” certified • The Sales Alliance, Inc.: “G.R.E.A.T. Sales” certified • Learning Resource Institute (LRI): “Credible Leadership” certified • DDI: “Core Skills for Building Commitment” Management Workshop • Proficient in: Microsoft Word, Excel, PowerPoint, Publisher, and Outlook • Lotus Notes • Centra/Saba virtual collaboration tool • Jasc Paint Shop Pro 7.2 • Corel Paint Shop Pro XI • Pinnacle Studio Plus 11 • Familiar with: PeopleSoft Data Entry • Oracle Data Entry • Adobe Photoshop 7.0