Customer Service Representative

Posted on: 2007-09-05

Andrea M. Scales 4132 Tise Avenue Winston-Salem, NC 27105 (336)997-4391 [email protected] ________________________________________ Characteristics: Highly experienced in customer service… very dedicated to success, and also the process of hard work… Goal-oriented and able to complete challenging task.. Great communication skills…Very persistent in job performance...Will not finish until the job is fully completed. Education Carver High School- Graduated May 2005 N.C. A&T State University- Attended 2005-2006 Intended Major- Nursing Work Experience Customer Service Representative, NCO 03/07-08/07 Greensboro, NC ∙Scheduled pick-ups for UPS customers ∙Informed customers about UPS rates for new customers ∙Handled escalated calls for mis-delivered packages Customer Service Representative, USAirways 08/06-02/07 Winston-Salem, NC ∙Received inbound calls from passengers ∙Booked flights for passengers ∙Accepted Credit Card charges by phone Data Entry Specialist, Bellomy Research Inc. 05/06-08/06 Winston-Salem, NC ∙Placed inbound calls to consumers of tobacco products ∙Attempted to get people to take surveys Waitress, Cracker Barrel 02/02-04/06 Clemmons, NC ∙Served food and drinks in a timely manner ∙Made sure that guests were satisfied ∙Provided guests with the best customer service that was possible References Available upon request