Analyst

Posted on: 2007-09-05

Summary Of Qualifications • More than eight years experience. • Great ability to operate large and small scale electronic data processing systems. • Excellent command of languages for multiple processing platform system soft wares and related peripheral equipment. • Profound ability to set up and operate a variety of computer equipment. • Exceptional ability to make decisions regarding the operation of large and small scale computer and related equipment based on prescribed procedures. • Remarkable ability to move objects such as computer paper weighing 50 pounds or more. • Strong ability to enter data or information into a terminal, PC, or other keyboard device. • Immense ability to learn job related material primarily through oral instruction and observation to perform job duties. • Remarkable ability to establish and maintain effective working relationships. • Excellent ability to accurately interpret computer-issued error messages and take appropriate action. • In-depth ability to operate computer center equipment. • Profound ability to prepare and maintain logs and records. • Strong ability to work safely without presenting a direct threat to self or others. Education_______________________________________________________________ Atlanta Technical College, Atlanta GA 09/1998 Courses include: Computer Concepts Trident Technical College, Charleston, SC 05/1993 Courses include, but not limited to: Prep for Engineering Technology, Intro to English Composition, General Psychology, and Intermediate Algebra South Carolina State University, Orangeburg, SC 06/1992 Courses include, but not limited to: Technical Communications, Public Speaking, Intro to ROTC/Basic Map Reading, Cultural Enrichment I & II, and Intro to Engineering Technology. Technology Baptist Hill High School 05/1991 High School Diploma Courses include, but not limited to: Advanced Prep College Courses, Senior Superlatives, and Honor Student Top 1% in Graduating Class, 3.8 G.P.A. Experience______________________________________________________________ 04/2007-Present Fidelity Atlanta, GA Fraud Analyst • Responsible for security and fraud, investigating and preventing financial crimes against the Bank clients, prevention, detection, and assist customers to protecting their identification. • Performs analysis of high-risk purchases/transactions, via real-time queues and after-the-fact reports, to identify unauthorized credit card use. • Verify if transactions are fraudulent by analyzing transaction data and / or contacting cardholder and investigating those which prove to be. • Manages numerous real-time queues and reports containing high-risk transactions from all points of sale worldwide. • Meets or exceeds strict requirements for resolution of queued transactions to ensure that penalties are not incurred and purchases finalized. • Possesses a thorough understanding of departmental procedures, systems and tools. • Identifies and reports bugs, fraud data and technical issues. WellStar Atlanta, GA 07/2001 – 4/2005 Operations Analyst, Data Center Operations • Able to provide on-site support in a 24x7x365 Data Center Console environment alone, without supervision. • During 12 hour scheduled shift, able to monitor 1000 + servers are running at their maximum capability. • Solve and log problems if an error message occurs with 99% accuracy. • Without immediate supervision, ability to monitor servers and storage tape media, ensuring daily backups complete successfully. • Without immediate supervision, able to monitor Hospital Systems Applications, ensuring information is processed with little to no errors. • Ability to perform payroll processing on a bi-weekly basis, for over 10,000 employees alone, without supervision. • Ability to print Checks for Accounts Payable Department without supervision. • Ability to package and ship items to Hospital Administration Building. • Ability to print/seal checks, clear paper jams, and re-issue checks. • Ability to lift boxes of 50 lbs and more, pushed pallets weighing up to 100 lbs. FiServ, Inc., Atlanta, GA 11/1998-02/2001 Data Analyst-Computer Operations • Able to provide on-site support in a 24x7x365 Data Center Console environment alone, without supervision. • Able to supply support for first, second, and third shifts with little to no errors. • Able to maintain automation packages, data transmissions of ACH, Share draft, and Bank reconciliation files to clientele via modem, lease line, FTP or BBS. • Ability to print large amounts of bank statements produced by system using ZEROX Laser Printer. • Ability to use HP UNIX DLT tape drive for data recovery. • Followed log sheet of each server to insure timely management and proper procedures during disaster recovery • Ability to use HP CDWR Imaging system to write financial statements, checks and other financial files onto CD Platter for data storage.