Customer Service Representative

Posted on: 2007-08-30

LASHANDA VARNER 1322 Holly Court Winston-Salem, North Carolina 27105 (336) 986-2111 Email: [email protected] Objective In pursuit of a full-time position in the field of Customer Service, which would allow both personal and professional growth. Summary of Qualifications Responsible, flexible, detailed oriented; seven years of experience working with the public, excellent customer service skills; well spoken and very dependable. Employment History Customer Service Representative; Manpower; Winston-Salem, NC (2006) • Entered new enrollments into computer daily • Answered inbound phone calls of approximately 50-80 calls per day Customer Service Representative; Check into Cash; Winston-Salem, NC (2005-2006) • Maintained account history and accepted payments • Monitored bank approval on new and existing loans • Assisted patrons with any questions or concerns Customer Service Representative; Kelly Services; Winston-Salem, NC (2005) • Data entry of orders received via telephone • Handled inbound phone calls, orders and customer complaints • Handled credit card transactions Customer Service Representative; Check into Cash; Winston-Salem, NC (2004-2005) • Maintained account history and accepted payments • Monitored bank approval on new and existing loans • Assisted patrons with any questions or concerns Sales Associate; JC Penney; Winston-Salem, NC (2003-2004) • Attended fitting rooms • Maintained cash register • Assisted patrons with purchases Work Experience Clerical; Department of Social Services; Winston-Salem, NC (2007) • Filed applications and other important documents • Entered data into computers • Created spreadsheets Clerical; Sarah Y. Austin Head Start; Winston-Salem, NC (2004) • Filed important documents • Answered inbound phone calls • Assisted teachers as needed Education Computer Basics; Goodwill Industries, Winston-Salem, NC Certificate of Achievement provided by HIPPA Employee Training Program Certificate of Completion; Career Exploration/Job Preparation Classes, Work First, Temporary Resources Service Provider, Winston-Salem, NC High School Diploma; North Forsyth High School, Winston-Salem, NC