Account Executive

Posted on: 2007-08-29

ABBEY McLEOD 19713 Wyndmill Circle Odessa, FL 33556 813-362-3877 [email protected] SUMMARY An intelligent energetic Customer Service professional experienced in banking and real estate, sales, oral and written communications, negotiating, problem resolution, and data research. A team player who works well with others, manages multiple tasks, and learns quickly. PROFESSIONAL EXPERIENCE HSBC BANK, Tampa, FL 2006 to 2007 Collections Representative I Responsible for collecting past due payments on mortgage loans • Contact clients whose accounts are past due 8 -59 days. • Negotiate appropriate resolutions and secure payment arrangements. • Develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure. • Recognize high-risk accounts and solicit collection remedies and balance renewals. SAFEGUARD INSURANCE COMPANY, Tampa, FL 2005 to 2006 Customer Service Representative Responsible for handling inquiries from members for dental and vision insurance ● Handle an average of 80 customer service calls per day. ● Answer inquiries involving dental and vision policy interpretation. ● Work with network providers regarding claims and member concerns. ● Advise callers regarding benefit plans. ● Handle requests for emergency referrals for dental treatment. ● Able to resolve issues completely. JP MORGAN CHASE, INC., Tampa, FL 2004 to 2005 Customer Service Representative Responsible for inbound customer service and sales to new and existing credit card clients. • Handle an average of 150 cardholder calls per day. • Advise customers on various financial resources available to them through Chase. • Generate over $500,000 in revenue to Chase through balance transfers and the sale of new bank products. • Research client data record to analyze past history. • Determine customer situation and create a resolution satisfactory to customer within bank guidelines. • Update customer record with most recent transaction. • Reduce customer attrition by expediting resolution and reduced pricing options. Abbey McLeod Page 2 CENTURY 21 BRADDOCK REALTY, Winchester, VA 2003 to 2004 Realtor • Represented company in community events. • Listed residential properties. • Researched area data bases and networked to identify potential listings. LIBERTY NATIONAL LIFE INSURANCE COMPANY, Birmingham, AL 2001 to 2002 Life Insurance Agent • Managed existing client base while increasing new business. • Handled all customer service related issues. • Increased customer satisfaction. QUIK PAWN SHOP, Birmingham, AL 2000 to 2001 Pawnbroker • Assisted customers with loans for items and car titles. • Sold existing merchandise and determined appraised value for pawns. • Managed inventory, case audits, and account reconciliation. KESWICK HOMES, Ellicott City, MD 1999 to 2000 Sales Assistant (For Upscale Homes) • Presented the features, advantages, and benefits of Keswick upscale homes to prospective clients. • Provided support to sales through public relations programs utilizing direct marketing techniques. • Managed prospect database. • Scheduled closing appointments. DOW JONES & COMPANY, Silver Spring, MD 1997 to 1998 Circulation Sales Representative-Wall Street Journal • Initiated calls to business professionals and prospects. • Increased customer satisfaction and contract renewals. • Provided existing customers with information on special rates and offers. THE ARBITRON COMPANY, Columbia, MD 1996 to 1997 Interviewer • Managed cold calling campaign. • Produced information packet on radio rating results and rankings. • Increased number of clients reusing company offerings. Abbey McLeod Page 3 EDUCATION Completed one and a half years toward nursing degree, Baltimore City Community College, Baltimore, MD Completed WV Real Estate Exam 2002, Moseley-Flint School of Real Estate, Richmond, VA Certification MD, Merrill Lynch Institute of Real Estate, Baltimore, MD