Customer Service/Office Assistant

Posted on: 2007-08-24

D'Andra Crawford 2041 Spring Mills Road Mesquite, TX 75181 214-924-2047 CAREER OBJECTIVE: To secure a challenging position requiring strong organizational skills with a corporation where advancement and compensation are based on personal performance. EXPERIENCE: ACCOUNT MANAGER/CUSTOMER SERVICE Rapid Tax Services Dallas, TX 3/05-12/06 • Responsible for account management newly acquired account base or transfer to associate staff • Responsible for retention of current business • Expectations are to meet and exceed monthly goals through growth of targeted account base • Responsible for achieving maximum revenue, turn profit, and market penetration by effectively selling the company\'s products and related services INSIDE/OUTSIDE SALES REPRESENTATIVE-CUSTOMER SERVICE (Recruitment Advertising Account Executive) The Dallas Morning News Dallas, TX 1/04-2/05 • Identify and consult new business advertising opportunities through a high level of cold calling and networking • Continually develop relationships with current accounts in various industries to develop a media plan • Focus on retention • Selling yearly contracts for our internet division, Belo Interactive. Sold 30-day job postings, top jobs & recruitment banners • Monitor Dollar Volume Contracts to assure yearly commitment • Establish a budget and media marketing plan assisting each client in meeting its recruitment advertising goal • Serviced existing clients and present products to clients about additional advertising • Managed & hunted 1.6 million dollar desk • Developed rapport with advertising agencies across the country to help service clients CUSTOMER SERVICE The Dallas Morning News Dallas, TX 7/99-12/03 • Assist advertising agencies with solving companies recruiting challenges • Cultivate relationships with advertising agency AE’s and direct clients • Continually identify and generate new business development opportunities through cold calling and networking • Establish rapport and continually develop current accounts with key clients. • Develop new business within existing account • Assist our Belo Interactive department to sell clients on internet products and services • Assist in presentations to prospective clients • Input advertisements by working on our C-Text system. • Develop media plan for clients • Train customers on our products and sell its advantages • Resolve customer complaints and issues • Assist in development and presentation of proposals • Research client’s requests by using a service called Landon Media • Develop and manage new and existing business • Analyze and propose recommendations to clients INSIDE SALES REPRESENTATIVE (Call Center) The Dallas Morning News Dallas, TX 6/98-6/99 • Take incoming calls for ad placements • Sell into special sections • Work with clients each week to place advertisements • Take incoming calls for ad placement • Train new employees on products and tools • Manage existing customer accounts PORTRAIT PHOTOGRAPHER/SALESPERSON CPI Corporation (Sears Portrait Studios) Mesquite, TX (11/97-5/98) • Take portraits • Sell portrait packages; upsell clients to company’s accessories • Promote upcoming specials with customers • Call back customers to schedule appointments PROOFREADER/SALESPERSON Pritchett & Associates Dallas, TX (1/97-10/97) • Proofed over text of books • Contacted previous buyers to promote Price Pritchett’s newest books • Cold call to businesses to pitch company’s product ASSOCIATE PRODUCER Monroe, LA (1/96-12/96) KNOE-Channel 8 • Listen to police scanners • Check in with police for overnight newsworthy event • Write news copy for morning show • Edit voiceovers for news copy ACCOMPLISHMENTS: * Inducted into 1999, 2001, 2002 AND 2004 President\'s Club * Top 1% seller on my sales team * TDMN Sales Leader Award 2000 * Awarded trip to Bahamas for top percentage over revenue goal (John Fredericks) * Top Revenue generator for Belo Interactive (internet division) 4 years in a row * Top Revenue seller for Jobcenter Television 2003-2004 * Best Sales Pitch Award 2003 * Rookie of the Year-1998 * Won trips to Playa-Del-Carmen, Cancun, Mexico, Switzerland & Jamaica (sells competitions) * Winner of more than $30,000 in money, TVs, DVDs, Cameras and Stereos SKILLS: Type 70WPM, 9000+ ksph Excel, MS Word, PowerPoint, excellent phone skills EDUCATION: Northeast Louisiana University MONROE, LOUISIANA December 1996 BA: Radio/TV/Film-General Studies REFERENCES: Available upon request