Claims Specialist/adjustor

Posted on: 2007-08-23

2612 N Ann Arbor Apt 246 Oklahoma City, Oklahoma 73127 Tel 405-602-3436 [email protected] Angela Ogunbase Work Experience Claims Management Resources, 615 N Classen Blvd, Oklahoma City, Oklahoma 73106Claims Specialist/adjustor April 2006 – Feb 2007Recovers payments for damage claims involving utility company equipment and facilities. Contacts homeowners, business owners, construction contractors, insurance companies and utility company field technicians. · Negotiating settlements with damagers and insurance companies as applicable. · Reviews claim information and requests/researches additional reference material to complete the claim record. · Determines damager liability by obtaining and reviewing evidence, which includes, but is not limited to, physical location information, photographs, reports, locate tickets, permit records, internet research and contact with damagers. · Dispute resolution and responding to damager objections. · Data Entry into customized claims systems. · Tracks fees, closed and open claims, and other claims information. · Skip tracing as necessary utilizing internet resources. Hertz Reservation Center, Oklahoma City, OklahomaInternational Reservation Agent 02/09 2004-08/23/05Customer serviceAssisted in placing worldwide car rental reservations for customers, which included planning an individual or family vacation.Advised on documentation that was required internationally.Advised on different types of optional and mandatory insurance that the company offered.Zurich North America, Manhattan, New YorkAdministration Assistant 2000-2001Assisted in the preparation and controlling of records, statistics, and reports regarding operations and personnel.Accessed various systems to input data to compile information and reports for internal and external customers.Typed and processed reports, cancellation letters, and mal-practice claims to comply with legal requirements.Pinnacle Business Machines, Johannesburg, South AfricaAdministration Assistant 1998-1999Identified and generated leads for sales representatives for follow up.Scheduled appointments for sales representatives with potential clients.Served as customer liaison within and outside the company.Universal Business Machines, Edenvale, South AfricaTelemarketing 1997-1998Made cold call sells for various products and/or services; as well as, increased Sales through direct marketing incentives.Organized and placed multiple calls within shift while maintaining accurate records of calls placed and results.Prepared routine periodic sales and activity reports as required. Skills Technology Awareness – Full proficiency in the use of advanced applications of standard and specialized software applications;Computer Languages, ScriptsExperience Markup: C, C++, Java++, A+, HTML, Visual Basic, and several assemblersEnvironments: Workstation, UNIX, and Microsoft Windows, XP/Server 2000/2003Applications: (e.g. Lotus Notes, Word, Excel, internet applications) of information databases, internet/intranet services and, depending on assignment, of information management storage and retrieval systems. Access, PowerPoint, Lotus 1-2-3,Word perfect, Excalibur, Dacks and Qwest Jumper.Analytical Skills - Ability to grasp new business processes and rapidly assess needs. Ability to work from a high to low level of detail. Develops workable solutions. Communication – Good communication (spoken and written) skills, including drafting and editing skills. Listens carefully and asks questions to understand the views and concerns of others. Demonstrated ability to apply good judgment in the context of assignments given and to respond appropriately when difficulties or conflicts ariseTechnical expertise - Applies knowledge and experience in one or more application domain to participate as a member of an application support team. A strong ability to setup and configure firewall Good knowledge of information management, classification and retrieval systemsPlanning and Organizing – Ability to plan own work and manage conflicting priorities under tight deadlines and to work with speed and accuracy. Ability to establish priorities and to plan and develop clear goals that are consistent with agreed strategies in relation to the functions of the post.Teamwork – Good interpersonal skills and ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity. Honors Dean’s List of Distinguished Students 2001Oklahoma State University Deans Scholarship Education Education Oklahoma State University, Oklahoma City, Oklahoma. A.A. degree Major: Associates of Applied Science: Computer Information SystemsInstitute of Commercial Management, Bournemouth, England Diploma: Information Processing, /98The City and Guilds of London Institute: Pitman Qualifications,Diploma: Bookkeeping and Accounts level 1, London, England. /97Computer and Business Data Processing Institute of Botswana, Gaborone, Botswana.Diploma: Computer Applications, /94 References Michele Givens Claims Resources Management615 N Classen BlvdOklahoma City, OklahomaTel: 405-606 8273Joanna Barrett Hertz Reservation CenterPenn avenue OKC-OKTel: 405-749-5500Sally Ryan NolanTemporary Time Capital Corp (Hiring Agency for Zurich US Insurance)317 Madison AvenueNew York, NY 10017 Tel: +1 212- 661-4187