Administrative Assistant

Posted on: 2007-08-22

Sandra C. Hetzel 841 Castleton Avenue, Staten Island, NY 10310 718-390-0904 [email protected] OBJECTIVE Detail-oriented business major with a commitment to bring a strong work ethic to a management position. SUMMARY • Excellent project management skills resulting in decreased contract turn around time from one month to two weeks and contract renewals from two weeks to one week decreasing overtime costs associated with contract negotiations by 45%. • Superior organization skills resulting in decreased travel expenses by 40% by implementation of Web X demo and by the accurate and timely recording of budgeted expenses. • Established team and communications skills by collaborating with ten account executives to implement new and existing product launches resulting in an increase of sales by 25%. • Recognized for integrity by being afforded the responsibility of Authorized Signature for payment of all business fund transactions. • Increased customer satisfaction by 50% and increased mailings by 45% by preparing productive work schedules and clearly assigned duties to forty temporary workforce in customer service, clerical, and mail operations. • Strong in Word, Excel, PowerPoint, Sales Force, Sales Logix, and Access. EDUCATION Kaplan University 6/2003 – 9/2007 Bachelors Degree in Management with a minor in Sales and Marketing. GPA 3.70 Honors: Magna Cum Laude Special awards: Sigma Beta Delta – International Honor Society in Business, Management, and Administration. EXPERIENCE Administrative Assistant Procure Staff 7/2001 – 6/2003 • Increased targeted sales contact volume by 5% by creating, updating, and coordinating client presentations and communication materials. • Received, coordinated, prepared, and completed all proposals and cost estimates for Request for Proposals, Request for Information, and Request for Services. • Conducted customer tailored Web X Demo’s for prospective clients internationally, which led to the opening of an office in London and Germany thus increasing sales. • Ensured fast and accurate payment of commissions by performing timely reconciliations resulting in a motivated sales team. • Evaluated work related problems and met with supervisors and decision makers to determine effective remediation techniques such as additional job skill training or personal intervention to resolve human relation issues among personnel. Sandra C. Hetzel Page Two • Assisted the sales team in revenue growth and attainment by being the point of contact throughout the contract negotiation process and implementation stage, leaving the sales team to pursue prospective customers. • Special Events Coordinator for sales training programs and client interaction events. Researched hotel and restaurant locations, designed, planned, coordinated, and evaluated events. Set up the events from beginning of planning stages, pulling together all event details for successful execution. Branch Manager Value and Save 7/1995 – 6/2001 • Assured efficient and procedurally sound human resource functions by planning and directing employment, orientation, training, policies and procedures, wage and salary administration, benefits and labor relations. • Compiled required and special cost effective reports on operating functions of the branch resulting in a decrease of 5% in budgetary requirements. • Accurately managed financials to meet branch’s daily needs and legal requirements. Executive Secretary Prudential Securities 6/1989 – 7/1995 • Prepared proxy and mail operations manuals resulting in improved effectiveness and efficiency. by eliminating non-value tasks. • Analyzed departmental budgets to identify budget needs and/or reductions resulting in a control system that was able to compare performance standards from historical data. • Full life cycle recruiting including hiring, supervision and delegation of duties. • Implemented measures to improve methods, performance, and quality of services, by changing working conditions which increased efficiency resulting in a more creative and productive team. • Supervised payroll allotment for the Proxy, Mail Operations, Prospectus, and Collections Departments resulting in an accurate account of payroll projections for yearly budget analysis. SKILLS Microsoft Programs: Word, Excel, and PowerPoint Sales Databases: Sales Force, Sales Logix, Access, and Goldmine Trading Databases:Omega research, E-Signal, and Trade research Others: Notebook HTML Program and Web X