Admin/Personal Assistant

Posted on: 2007-08-17

Melissa J. Foster-Roberts 40 Newport Lane Willingboro NJ 08046 Phone 1-609-841-9849 E-mail [email protected] Summary Diligent, detailed-oriented Administrative Assistant knowledgeable of all office functions, with background in the Banking, Automotive, Legal and Medical fields. Excels in multi-tasking in a fast-paced environment, completing projects within time and budget constraints. Demonstrated the ability to quickly learn new systems and procedures and to train others. Excellent telephone etiquette, customer service, and computer skills with proficiency in MS Word, Excel, Access, Outlook and PowerPoint. Education 2003-2004 American Intercontinental College Business Administration 1994-1995 Burlington County College Psychology Major Work experience 2006-2007 AAA Mid-Atlantic Hamilton NJ Emergency Roadside Assistance Counselor Assisted customers on the road by providing excellent roadside support when needed Provided necessary account information and support over the phone and in person using communication skills to identify, troubleshoot, and resolve problems. Documented all actions on computerized systems. Assisted in the training of new customer service representatives and roadside associates. Cultivated positive and enduring relationships with clients. 2001-2007 Anthony Goddard Delran, NJ Key Properties/GMAC Real Estate Personal/Administrative Assistant Provides administrative and clerical support to Mr. Goddard as well as works on various administrative projects as requested. Operates phone lines to relay incoming, outgoing and inter office calls. Provided customer service support and lent administrative and clerical support to other department assistants as needed. Have excellent verbal and written communication skills, as this position involves coordinating efforts between current (and prospective) tenants, vendors, contractors and all levels of corporate staff; Interacts with vendor partners for processing of sales related programs. Scheduled appointments for showings, closings or inspections. Sorts and distributes mail on a daily basis. Responsible for general office work such as receiving office shipments. Types and designs general correspondences. Interacts heavily with sales force in all locations of company. Handles confidential and non-routine information. Prepared market analysis forms. Assembled all closing documents for closing. Sent clients thank you and house warming gifts. Gathered public information on properties. Monitor licenses and personnel files. 2001-2004 Fleet Bank Burlington NJ Customer Service Associate/ Teller Provided necessary account information and support over the phone and in person using communication skills to identify, troubleshoot, and resolve problems. Educated and cross-sold products to the customer. Documented all actions on computerized systems.  Recognized by management for providing high quality customer service by applying strong communication skills and analytical abilities to resolve customer problems; provide efficient troubleshooting support over the phone.  Received incentive awards for maintaining productivity, quality of service and compliance goals.  Trained new employees in the use of complex computer systems and the company’s policies and procedures. 2000-2001 Dodge City Burlington NJ Administrative Assistant Provided exceptional administrative support to the president of the company. Scheduled conference calls and assisted in making travel arrangements for team members. Typed up reports and correspondence and filed client information. Handled daily cash transactions and invoices for large automobile dealer. Answered phones, greeted clients and resolved problems. Maintained accurate and detailed records. • Received many customer compliments for friendliness, ability to solve problems, and willingness to go the extra mile. Volunteer experience RAF Lakenheath Medical Clinic, United Kingdom Volunteered at American Air Force medical clinic for six months; five days a week managing the front office. Scheduled and greeted patients; answered phones; documented patient data in computer systems; and helped with billing and insurance. Maintained new referral tracking system that improved patient care, and identified and resolved problems of delays in patient care. • Receive award for sustained contribution RAF Lakenheath Legal Office, United Kingdom Volunteered at American Air Force legal office for six months, five days a week as administrative assistant and assisted in the claims department. Answered phones; greeted and assisted clients. Handled distributing and typing of inter-office and outgoing mail, e-mail. Filed, researched, and wrote up claims and reports.