Case Manager

Posted on: 2007-08-16

Candace Johnson 5220 DEANA LANE RICHTON PARK, IL 60471 PHONE (708)372-5347 EMAIL [email protected] OBJECTIVE Seeking a professional position, which will allow me to utilize my interpersonal skills, experience, and communication to enhance the everyday effectiveness of an organization. EXPERIENCE Circle Family Care Chicago, IL 2/07-Current Case Manager o Enrolled patients into the Healthy Start Program o Completed All Kids applications o Participated in OB Case Conference o Provided outreach to patients o Managed facility’s OB Log o Completed Monthly Reports o Acted as a liaison between Provider and patients o Attended various community meetings and trainings o Maintained a database for over 40 patients Toys R' Us Matteson, IL 10/06- 12/06 Off-Hours Stock Clerk o Stocked departments with arriving merchandise o Ensured sections are filled with key items o Maintained cleanliness of the store o Assisted customers in locating items Burger King Tinley Park, IL 10/05- 6/06 Customer Service Associate o Provided service to customers both in the drive thru and the dining area o Prepared food, and maintained the appropriate amount of time before expiration o Reconciled a cash drawer o Maintained a clean environment for the store Americall Tinley Park, IL 8/05-10/05 Telesales Representative o Provided outbound call center services o Rendered customer service and special offers to current customers o Maintained a sales quota PCC Community Wellness Center Oak Park, IL 9/03- 8/04 AmeriCorps Outreach Worker o Provided outreach to underserved, inner-city prenatal and postpartum patients o Planned, implemented, solicited and fundraised donations for community service projects o Managed monthly Clothing Giveaway project o Assisted patients in locating housing, employment, educational, and clothing resources o Developed and maintained a database for over 100 high risk prenatal and postpartum patients o Provided Labor Support to patients in need o Completed 24-hour shadows at West Suburban Hospital's Labor & Delivery Unit Chicago State University Chicago, IL 10/01- 8/03 Housing & Residence Life Office Assistant o Contacted students regarding medical compliancy o Received inbound and placed outbound calls to students and their parents o Delivered confidential information to other offices on campus First Data Corporation Daytona Beach, FL 1/01- 4/01 Teleservices Representative o Handled incoming calls for customers needing directory assistance o Produced customer relations and customer service o Performed on a quota basis Bethel New Life Chicago, IL 5/94- 8/03 Volunteer o Recruited prenatal patients for the Women Infant and Children's and case management program o Completed Data Entry o Filed client documents o Answered incoming calls from patients EDUCATION/AFFILIATION Kaplan University Fort Lauderdale, FL 6/03- 5/06 o Bachelor's of Science in Management o Concentration in Applied Management o Dean's List Honors: Summer/Fall 2003 Chicago State University Chicago, IL 8/01- 5/03 o Pursued Bachelor's of Science in Management Healthy Austin Coalition Chicago, IL 9/03-8/04 The Healthy Austin Coalition is a community-based partnership, which addresses community health issues and strategies for improving the quality of life in the Austin Community of Chicago. o Participated in selecting groups of teenage moms to participate in the Healthy Austin Focus Group o Participated in monthly meetings to discuss needs of the company and to brainstorm strategies in fulfilling the needs of the community Chicago State University Residence Hall Council Chicago, IL 8/01-5/03 o Served as Student Government Association Liaison References available upon request