store manager

Posted on: 2007-08-13

Vannessa C Montes 166-09 Jewel AVE Fresh Meadows N.Y 11365 [email protected] H :( 718) 380-9698 C :( 646) 772-3834 Summary: Team oriented, self directed through managerial and technical profession with experience in running a small business. In which I managed a staff of 30 persons. Experience in technical support network administration and management. Installations of software, hardware and internet, Strengths include strong customer service skills. Understanding client needs excellent communication to employees and customers. Consistently makes and exceeds goals. Skills include: Technical Administrative .Dell, Macintosh and compatible pc and laptop configurations assembly . Hardware/software Troubleshooting .Microsoft Network Administration .AT/ATX motherboard, memory Troubleshooting .TCP/IP Address configuration . All windows applications . NIC cards,cables,routers,modems,printers and scanners Hard drives, optical drives, removable drives and configuration/setup; net cam and digital-camera Installation. .Printer repair .Excellent customer service .Training and instruction .Strategic Management .organizational decision making .Quality Assurance .Direct marketing .payroll .Inventory control .Plano grams .Schedules . Bilingual PROFESSIONAL EXPERIENCE The Vitamin Shoppe April 2007 to present Assistant store manager . Receiving shipment and distributing . Supervising staff of 12 .customer service well informed in nutrition .registers, deposits, key holder Blockbuster video Feb 2007to July 2007 (Assistant store manager) . Open closed store . Supervised a staff of 8 during a 10 hour shift .Inventory and lost prevention . Overall customer service and human resource issues .Planogarms in store ads .Payroll, progress reports ECT Jamba Team Promotions June2006 to Oct 2006 (Top Leading Promoter) Direct sales and Marketing • Team building • Running child safety events • booking events • Promoted for CPEA News America Marketing Dec 2005 to June 2006 (Field supervisor) Installing coupon machines, banners, shelf talk items etc. • Performing ware house duties • Meeting goals and supervising team members. Globe Ground Service air. Aug 2005 to Dec 2005 (Ramp Agent) Lead/manager • Ability to use belt loader • Ability to use tugs and carts • Certified DE-ICER • Wing walker, bag room loading and unloading flights Division Flooring Corp. Sept 2002 to Sept 2006 (Manager) • Management of 12 to 16 employees during an eight-hour shifts. • Initiated personnel actions such as hiring, promotions, transfers, discharges, and disciplinary measure • Trained new and current employees with general duties • supervised the completion of all assigned activities of the staff • Interpreted, Implemented, and enforced company policy and procedures EDUCATION & TRAINNING Per Scholas Dec 2006 to present CompTia A+ Queens Borough Community college Business management Aug 2005 to Jan 2006 Hunter college ba John Bowne High school General education Diploma Sept 2000 to June 2004 CERTIFICATIONS Frederick training Customer service Frederick training Management REFERENCES FURNISHED UPON REQUEST