Collector

Posted on: 2007-07-31

Gisela Spieldenner 15212 W Adams Street, Goodyear AZ 85338 Phone# (623)243 9566 [email protected] Objective To apply my customer service skills and my Management skills. Experience Temporary worker AppleOne Temporary agency 03/2007 to present • Taking calls from Member and answering their health insurance questions. • Setting up transportation for members to various locations and appointments. • Collector, collected Past Due monies from Customers in the healthcare setting. Registrar 11/1998 to 08/2006 Mayo Clinic Arizona, Phoenix AZ  Registering new and established patients.  Collecting monies from patients  Worked closely with Financial counselors to achieve highest collection ratio.  Called Health insurance for authorization for inpatient stay,  Called Health insurance for prior authorization on scheduled procedures.  Answered questions of patients  Solved problems with patients and Insurance issues. Receptionist 08/1996 to 10/1998, DMJM Phoenix Az  Answered 10 incoming phone lines,  Scheduled meetings and luncheons  Account Payable and Recivable.  Tracked shipments  Got mail ready, with included FedEx and UPS. Temporary Employee, 08/1995 to 07/1998 Hartman Personnel Services, Mentor Ohio  Accounts receivable and payable.  Tracking of shipments thru USPS, FedEx and UPS  Data Entry  Executive assistant to the President of a company Insurance claims specialist 09/1993 to 06/1995, USAA, Colorado Springs, Colorado  Assessment of new claims reported  Finding a place to make repairs on cars  Filing and sorting divers documents  Made sure the customer got reimbursed in a timely manner.  Customer service Education University of Nuernberg Germany, 1980 to 1985  Masters in Nursing.  Bachelors in Business Management  Associates in early childhood education References References are available on request.