Customer Service & Collections Manager

Posted on: 2007-07-23

Carrie L. Ludington 1635 Highland Blvd Hayward, CA 94542 Home Phone (510) 690-0610 Cell Phone (510) 305-0055 E-Mail: [email protected] OBJECTIVE Seeking a challenging and responsible position that will enable me to utilize my supervisory and clerical skills, energy and commitment to quality work. QUALIFICATIONS * Production Supervisor * Purchasing Agent * Inventory Control * Medical Billing * Accounts Payable / Receivable * Customer Service WORK HISTORY 10/05 – Present Customer Service Manager/ Payroll Admin. ThyssenKrupp Elevator, Hayward, CA Customer service and collections. Dispatch service calls. Payroll, Certified Payroll, Accounts Receivable, Accounts Payable, and dispatching. All aspects of office management. 01/05-10/05 Medical Biller, Adventist Home Health Care & Hospice, Hanford, California Perform all clerical duties needed to run home care and hospice services department. Duties include: verifying eligibility and benefits for new patients, medical billing and collections for Medi-Cal, Medicare and Private insurance, hard copy transcribing, and new patient intake and admits. 02/02 – 01/05 Production Supervisor, Land O Lakes, Tulare, California Supervise up to thirty to forty people per shift on six different lines to produce four different types of yogurt and butter. Learned basic operation packaging machines. Inventory load out control, and supervised load out personnel. Schedule weekly production and overtime for 75 union employees for three shifts. Assist Quality Assurance with monthly inspections. Supervise sanitation crew. Conduct Safety Meetings and Inspections to assure a safe working environment for all team members. Maintain company policies, GMP’s , & excellent customer service. Maintenance Parts Purchasing Agent, Yoplait / Land O Lakes Purchase parts for maintenance parts inventory. Receive parts and manage inventory using AMMS. Provide support for Maintenance Manager & mechanics. Shipping and receiving. 07/01 – 02/02 Maintenance Clerk, Leprino Foods, Lemoore, California Provide support for Maintenance manager, supervisors, & mechanics. Experienced in CMMS and JD Edwards, Manage equipment database, Reconcile labor hours weekly and monthly, create, update and manage PM database, Enter, update, complete work orders in CMMS, Manage logbooks for all information tracked in department, Inquiries and updates of Inventory system, Shipping and Receiving Clerk 06/01 - 07/01 Receptionist, Del Monte Foods, Hanford, California Temporary job assignment with Manpower. Answer switchboard, distribute mail, creating spreadsheets, other secretarial duties. 11/97 - 01/01 Home Health Aide, San Mateo, California & Valpariso Indiana Assist and provide home health care to Alzheimer’s and convalescent patient. Worked with Medi-Cal & Medicare on insurance issues. EDUCATION West Hills College, Lemoore, CA - 01/05 - present Certificates – AMMS (Advanced Maintenance Management System) – 6/2002, Milk Processing - 8/02, Ecolab Sanitation - 11/2004 James Logan High School, Union City, CA 1983 COMPUTER SKILLS * MS Word * Internet browsers * MS Excel * MS Word * Power Point * Quicken * AS400 * CMMS * JD Edwards * AMMS