Business Analyst

Posted on: 2007-07-19

Mary T. Pomponio, C.I.S.C.M. 1028 Talang St. NW, Albuquerque, New Mexico 87120 505-836-3102 [email protected] Business Process Improvement/ Business Analyst/ Software Quality Assurance /Software Configuration Management/ Balanced Scorecard Implementation /Software Implementation /Project Management/ Product Management/ CMMI/ Software Tester/ Document Management/ Hardware Configuration Management Professional Summary Hands on experience setting up software quality assurance departments, document control repositories, processes and procedures for CMMI, manual testing departments, configuration management for software and hardware, MRP system implementation, project management and business process improvement methodologies. I also have past experience with Medicare guidelines and accounts receivable billing and collections, office management, product management, asset management and inventory, procurement planning and department management, budget creation and management. Professional Background Performance Plus Inc. May 2007 – June 2007 Senior Process Analyst Consultant Responsible for creating processes, process maps, narratives and meeting minutes for MetLife by interviewing subject matter experts and creating a current state process map and documentation. I also create future state of the process and document control points and process improvement areas. Wellcare Health Insurance Plans, Inc. Oct. 2006 – May 2007 Senior Business Systems Analyst Responsible for documenting interfaces for the private fee for service insurance offering. Working with Borland Caliber RM and Borland Defineit process mapping tool I created business requirements documents and flow charts of the existing process and the desired process state. Working with the business owners I mapped out all interfaces and file specifications to document all data flows from and to our application and associated vendors. Constellation Technology Corporation May 2004 – Oct. 2006 Configuration Management Analyst • Created all processes and procedures for configuration management • Created all processes and procedures for software and hardware change control • Created business rules for document management • Created the document repository for all electrical and mechanical drawings and documents • Implemented visual SourceSafe for software vaulting • Created processes for CMMI Level 2 compliance • Created processes for ISO 9000:2000 compliance • Created processes for FDA compliance • Implemented the Deltek Costpoint Materials Modules for: procurement planning, purchase requisitions, bills of materials, inventory, production control, request for quotes • Conducted Deltek Materials Module training • Created training materials for Deltek Materials Module • Project Manager for Deltek Inventory implementation • Created document naming convention and matrix spreadsheet • Created design review methodology and log • Created forms, templates and specifications for software development lifecycle processes • Created factory acceptance packages for government customers • Facilitated business process improvement groups to solve business problems • Tracked existing processes and created flow maps • Documented process gaps and to be process flow charts • Maintained all product Bills of Materials • Processed all Engineering Change Control requests and orders The DMD Group July 2003 – May 2004 Director of Operations • Handled all marketing and sales • Responsible for day to day operation • Responsible for corporate taxes and licenses • Responsible for customer service and community relations • Responsible for business development • Responsible for accounts receivables and accounts payables Edix Corporation July 2001 – July 2003 Software Quality Assurance Manager Business Process Improvement Manager Procurement Manager • Created all Software Quality Assurance processes and procedures • Setup Configuration Management for the software department • Created all forms, templates and specifications for software quality assurance • Responsible for setup, scheduling and maintenance of the test lab • Responsible for creation of all test plans, test scripts and test cases • Responsible for all manual and automated software testing • Responsible for the creation and implementation of all business process improvement methodologies and cost savings initiatives • Responsible for all hardware and software procurement • Created department budgets • Implemented CMMI Level 2 processes • Created SDLC and RUP processes • Participated in Six Sigma projects as a Green Belt • Purchased Mercury Interactive test tools for software quality assurance department • Initiated equipment recycling program that saved the company $600,000 Mediacentric Group August 2000 – July 2001 Software Quality Assurance Analyst II • Creation and implementation of custom software quality assurance methodology suited for organizational culture • Served as lead SQA analyst on projects and web based solutions utilizing macromedia flash, director and Dreamweaver • Purchased Mercury Interactive automated test tools for department • Created test plans, test scripts and test cases • Implemented SDLC methodology Provider Solutions Corporation July 1997 – August 2000 Software Quality Assurance Manager • Responsible for Y2K product testing • Created software quality assurance plans, procedures and policies • Implemented CMM Level 2 • Created test cases, test scripts and implemented them • Responsible for test lab • Created all Corporate Operating Procedures • Created all Department Operating Procedures • Created all Standard Operating Procedures • Created change control methodology • Responsible for configuration management • Utilized PVCS for software code vaulting • Conducted all ASP and WEB testing Soft Computer Consultants August 1994 – July 1997 Accounts Receivable Product Manager • Responsible for the Accounts Receivable product line • Responsible for training oversight of customer service representatives • Responsible for training customers on product line • Responsible for sales and marketing for product line • Responsible for product demos • Responsible for writing implementation, training and user manuals • Project manager for implementation of all software installations • Implemented ISO 9000 and FDA GMP processes • Requirements creation for all enhancements Other Positions Held University Medical Service Association Medicare Patient Accounts Manager Armstrong, Garcia & Jones, M.D.’s Senior Office Manager Health and Rehabilitative Services Department of Developmental Disabilities Clerk Hillsborough County Hospital Admissions Counselor Tampa General Hospital Pre-Admissions Counselor Education Leto High School Hillsborough Community College Dale Carnegie Courses – Effective Human Relations and Public Speaking; Graduate Student Instructor CMMI – Introductory Course International Society of Configuration Managers – Software Configuration Management Course and Implementing Configuration Management Course Certified International Software Configuration Manager Memberships/Affiliations Tampa Bay Software Process Improvement Network International Society of Configuration Management Association for Configuration and Data Management IEEE – Computer Society Florida Mobile Notary Association National Notary Association National Mobile Notary Association