Sales Manager, Coach and Trainer

Posted on: 2007-07-19

Lori Guttman 11 Pequot Court, Monroe, CT 06468 203-650-2436 [email protected] Objective To be responsible for building and maintaining a customer service organization that is proficient at accelerating growth, while bestowing the highest quality of customer service for the company’s customers. Experience Future Industries, Inc., Stratford, CT. Sales Manager, Coach and Trainer April 2006 – November 2006 - Supervised operations for the call center and team of sales reps. - Instilled and encouraged a customer facing approach to all requests. Ensuring my team provided assistance in a timely, accurate and professional manner. - Identified and implemented process changes, improvements and efficiencies. - Created business plans for new and/or revised business activities, monitoring staffing levels and forecasting resource needs. - Coordinated & executed product launches, direct mail campaigns, webinars & other customer events. - Planned, organized and managed trade show participation i.e.: booth design and collateral materials. - Updated, maintained and managed entire client database using ACT! - Developed and distributed reports on daily and monthly sales information. Express Title Service & Michael Esposito, CPA, Trumbull, CT. Part-Time Title Commitment Processor & Office Administrator 2004 – 2006 - Worked with company lawyers as well as high- level executives at First American Title Insurance Co. & Fidelity National Title coordinating the editing & processing of Title & Municipal commitment reports. - Collected, tracked & logged new search orders sent in from attorneys’ throughout the northeast. - Identified and implemented process changes, improvements and efficiencies. - Assisted the bookkeeper and CPA in reconciling journal entries when needed. Optimal Weight Solutions, Monroe, CT. Marketing, Sales & Optns Manager 2001 - 2004 - Created and lead a team of Nutrition Consultants in providing superior customer service to our clients. Ensuring their needs were met or exceeded. - Demonstrated an exceptional standard of quality, in my personal performance and that of my team. - Continually increased revenue by developing and implementing marketing promotions, special events and trade show participation by studying opportunities, unfolding strategies and gathering information. - Designed & produced collateral materials including flyers, brochures and logos as well as advertising and other marketing strategies. - Performed financial and administrative functions, including budget preparations, expenditure approvals and report writing. - Prepared and presented public speaking engagements on the importance of managing a healthy weight and lifestyle. - Business was sold in Dec. ’03. Stayed on as Operations Mgr till 5/04. Current business name is ‘Weight Loss with Results’. Curves for Women Fitness Centers, Monroe, Milford & Seymour, CT. Marketing, Sales & Optns Manager 1999 - 2003 Under my innovative and dynamic leadership, the Monroe location was the first franchise of its kind to open in the Northeast and used as an example for other new Curves owners to follow. - Cultivated a million dollar business in a short period of time by branding the ‘Curves’ name. - My three locations were in the top 10 for sales, out of 2000 franchise locations at that time. - Demonstrated an exceptional standard of quality, in my personal performance and that of my team. - Continually increased revenue by developing & implementing promotions, marketing and direct mail campaigns, special eve nts, exhibits and trade show participation by studying opportunities, unfolding strategies and gathering information. - Performed financial and administrative functions, including budget preparations, expenditure approvals and report writing. - Evaluated, hired, trained and mentored my team to become the premier customer service Curves throughout the industry. Century Diner, Stamford, CT., Assistant Manager 1990 - 1999 Merrill Lynch Realty Group, Stamford, CT., Staff Accountant 1988 - 1990 Pergamon Press, Inc., Elmsford, NY, Staff Accountant 1985 - 1988 Skills and Strengths - MS Office, Word, Outlook, Excel, PowerPoint, ACT (Access), TAPIT and Everest Proficient - Superior organizational astuteness and project management skills - Able to multi-task while maintaining impeccable attention to detail - Self-Motivated and driven to exceed expectations - Excellent written & verbal communication skills - Utilization of effective time management and ability to work under pressure - Strong negotiating and networking skills as well as creative out-of-the box thinking - Exceptional relationship building ability - Able to lead and manage by influence, pulling together teams who generate successful outcomes - Trade show life-cycles (pre-show through post- show) Education - Bachelor of Science in Accounting, University of Bridgeport, CT - 1985 - International Tanning Association (ITA), Certified Trainer & Workshop Presenter Affiliations - Monroe Pop Warner Football & Cheer Board Member - Monroe Republican Town Committee Volunteer