Gifted Marketing Professional!

Posted on: 2007-07-13

Rosalind R. Williams 196 Ertter Drive, Unit #1 Laurel, MD 20724-2121 (301) 317-3862 (240) 501-0677 PROFESSIONAL OBJECTIVE Experienced manager offering more than 10 years of management experience. Background includes, forecasting, hiring and supervising employees, policies and procedures development and implementation, and staff development. Proven record of success improving operations and increasing revenues and program participation. Skilled at building strong team environments and fostering open communications. I am seeking an executive level position at a progressively managed company which utilizes my professional background. A position which will reward initiative and creativity with opportunity for growth and advancement. QUALIFICATIONS A results oriented self-starter with highly developed management skills, offering a proven track record in effective operational management utilizing computer-based systems. Over 10 years marketing and public relations experience. EXPERIENCE 2006 Melwood Career Services Job Developer Lanham, MD Responsible for marketing Melwood Career Services to local, regional and national corporations. Negotiated contracts with various companies. Interviewed prospective corporate participants. Developed and updated training material/curriculum for clients of Melwood. Educated corporate participants on human resources laws including the American Disability Act (ADA). Provided career counseling. Hosted orientation services for Melwood clients. 2005 to 2006 PG County Board of Education Special Education Teacher Upper Marlboro, MD Responsible for assisting children and young adults who had a variety of disabilities. Attained a degree of functionality in various life skills. Used various techniques to promote learning such as individualized instruction, problem-solving assignments, and small-group work sessions. 2003 to 2004 Macy’s Customer Service Manager Alexandria, VA Responsible for recruiting and managing staff of up to 72 temporary and seasonal employees. Assisted sales associates with various customer concerns. Opened and closed store. Responsible for hiring part time and temporary positions during the holiday season. 2002 to 2003 Metrocall Customer Service Representative Pensacola, FL Responsible for receiving inbound calls from customers. Answered various billing questions, resolved customer issues and problems. Used a variety of computer systems. Trained in retention procedures so as to enhance the recruiting efforts of the company. 2000 to 2001 Pensacola Junior College Job Developer Pensacola, FL Responsible for marketing Escambia and Santa Rosa Career Center through direct contact with businesses in the Pensacola and surrounding areas. Job developed for community at large. Provided career counseling. Created original advertising/flyer design for the Workforce Investment Act Program and One Stop Career Center. Successfully recruited over 30 businesses for job fair participation. Hosted job fairs. Trained new employees. 1996 to 1999 Florida Dept. of Children Services Team Administrator/Public Assistance Specialist Pensacola, FL Responsible for research, collection of data and evaluation of same to determine problems associated with the State of Florida Medicaid System. Developed and implemented problem resolutions resulting in improved Medicaid process and service. Supervised five team members. Responsible for determining eligibility for Federal and State Welfare programs specializing in elderly care. Proficient in Medicaid policy. Saved the state time and money and increased efficiencies. OTHER EXPERIENCE 1994 to 1995 Talk Show Host, Watson Broadcasting of Pensacola (WBQP), Pensacola, Florida TECHNICAL SKILLS Supervision Have supervised people under various situations. Acknowledged for being a real “people” person, a “hands-on” manager and team player. Computer Applications Working familiarity with various software, including Excel, Word, Outlook, PowerPoint, and Publisher. Operations Able to coordinate daily, weekly, and monthly operational objectives and execute strategies to ensure completion of management\'s objectives. Proven drive, intelligence and flexibility to interact with all levels of employees. EDUCATION Walden University, Baltimore, MD MBA degree candidate 2007 Completed courses in accounting, marketing and management. Troy State University, Troy, Alabama Bachelor of Science in Psychology Completed courses in organization and human relations. Pensacola Junior College, Pensacola, Florida Associate in Science in Legal Assistance Completed courses in law and management