Retail Sales Manager

Posted on: 2007-07-10

Barbara Howell 844 Barlow Street Philadelphia, PA. 19116 phone:215-906-7155 email:[email protected] Employment History: 2005-2007 Rite Aid Corporation Philadelphia, PA. Retail Sales Manager: Manage the store budget. Handle all front-end store, and pharmacy issues. Pharmacy training required, and completed. HIPPA law training required, and completed. Assist the pharmacist when short staffed, (enter rx information into the system using a NexGen database) Manage a staff that consists of fourteen employees. See that all store policies are followed at all times. Document, and verify all store deliveries. Education/Training: 1999-2000 Computer learning Center- Information Technology Support Professional. Graduation date 12/21/2000. 1993-1994 Community College of Philadelphia- Intro Psychology. Summary of Program: Open, log and resolve computer support calls using a Magic Solutions support center database. Use statistical information retrieval to diagnose and resolve common hardware and software problems. Utilize the Internet to communicate with customers and resolve equipment breakdowns. Diagnose and resolve technical problems using customer service techniques. Support users of the Microsoft Office Suite of applications including Word, Excel, Access and PowerPoint. Install, configure and troubleshoot DOS and the Windows family of operating systems. Setup, administer and troubleshoot a Novell NetWare network. Maintain all store invoices, and verify accuracy. Ensure all store Plano grams are done correctly, and up to date. Ensure merchandise recalls are done thoroughly, and completed by given deadline. Ensure all merchandise price changes are completed by given deadline. Enforce a strict code of conduct to ensure excellent customer satisfactory. Delegate daily responsibilities to store personal. Prep store for the annual six-month inventory. Run business day reports, and calculate results gains, or loss per business day. Run weekly business reports, calculate the findings, and log results. Run monthly business reports, calculate the findings, and log the results. Finalize employee time and attendance, using Kronos payroll services. Generate employee weekly schedules using Staff Works scheduling services. Attend daily meetings to discuss new policy, and procedure changes. Set up monthly meetings with staff to go over any new changes. 2000-2005 Willow Grove Bank Horsham, PA. Administrative Help Desk Support- System Support Analyst- Field Technician: Support employee personal using Help Desk For Windows database Trouble shoot, and resolve hardware issues Trouble shoot, and resolve software issues Trouble shoot system components Trouble shoot, and resolve Microsoft Office Suite issues Solve network, and local printer issues Install and configure Network printers Set up employee accounts Setup, and configure Windows NT 4.0, 2000, and 2003 servers Create groups and users in Novell NWADMIN, and on NT 4.0, Windows 2000/2003 servers Apply network security access rights for employee accounts, files and directories on NT 4.0 Windows2000/2003, and Novell Networks. Setup, and configure new PC workstations Refurbish old model PC’s Run software updates for Fiserv Networks VIP applications Setup and maintain Deluxe Checking Software System Setup and maintain Maxsell Harland Database Install and maintain Symantec Virus software Schedule, and perform yearly Disaster Contingency Testing Experience with Royal printers, and Hewlett Packard printers Basic Knowledge of TCP/IP Backup Windows, and Novell servers, verify Partition Mirror Status via Novell server Install, and maintain Veritas backup software Experience with Bay, Cisco, and Paradyne routers Knowledge of NEC phone system Administrative Duties: Supported Sarbanes Oxley (SOX2005) IT Initiative Set up business accounts with various companies Assist in arranging, and planning the opening of new bank branches Review company bills Log and file login request forms Log and file all web page license agreement forms Complete various projects as assigned Track, and log hardware inventory 1995-1998 Ellis Coffee Company Philadelphia, PA. Production: Grind various types of coffee Adjust coffee weights and bag lengths Package orders for shipping Awards/Activities *Commendation From Computer Learning Centers *Legendary Service Nominee Award From Willow Grove Bank References: Tina Donahue: Fox Chase Cancer Center 13 years Monograph Department 215-637-5613 Harry Bycer Rite Aid Pharmacy Corp. 15 years Head Pharmacist 856-266-1033 Jessica Kelly Fox Chase Cancer Center 2 1\2 years Unit Clerk 215-728-2606 Alverta Urena Fox Chase Cancer Center 1 year Surgical Technician 215-728-2606