operation assist

Posted on: 2007-07-06

Michele Morris CAREER OVERVIEW: I can offer an extensive, work-ethic based background, with strengths related to high-volume scheduling, logistical control, problem solving, and team building. Among some of my more recently obtained skills are program management, leadership roles, and operational direction. I have a wide variety of experience in retail and wholesale customer service; as well as the planning, coordination, and implementation of special events services. TRANSFERABLE SKILLS: Making management level decisions to improve productivity Monitoring budgets & tracking costs Customer Service & Relations Accounts Payable/Receivable Creating professional, service-focused teams Troubleshooting and Problem Solving EXPERIENCE Assistant to the Operations Director-Castle North Plumbing Supplies, Daytona, FL 04/04 to 01/07 Customer Service Coordinator-Castle Plumbing, Lighting, & Décor, Orlando, FL -Perform administrative and management support for the Operations Director -Provide front-desk and reception services with direct contact to walk-in and account customers -Assist with general accounting functions, billing, and deliveries; as well as cash handling and banking -Provide telephone and sales support, investigate and resolve billing and shipping issues Banquet Coordinator-Spruce Creek Country Club, Port Orange, FL 09/03 to 04/04 -Fully administrate regularly and special scheduled events for members and guests -Involved in all aspects of event coordination to include staff assignments, layout, & preparation Recreations Director-Southland Suites of Ormond Beach, Ormond Beach, FL 08/00 to 09/03 -Schedule, coordinate, and execute recreational activities for 50+ assisted-living facility residents -Marketing, Resident Council moderator, family intervention assistance, Manager-on-Duty Customer Service Representative-Costa Del Mar, Daytona Beach, FL 11/98 to 05/99 -Quality Control and customer representation; supported sales, manufacturing, and distribution Tele-services Representative-First Data Corporation, Daytona Beach, FL 03/98 to 11/98 -Quickly positioned myself as top-producer in supporting inbound callers for corporate clients Production Scheduler & Machine Operator 1984 to 1998 Williamhouse of Holland (Div. of Ampad, Inc.) Holland, NY -14 year record of career building within this high-speed envelope manufacturing facility -Liaison between Customer Service and Production Management -Decision-making role to plan most effective utilization of machinery and man-power EDUCATION I have completed extensive on-the-job and corporate-sponsored training in the following exposures: Risk Management, Time Management, Team Building & Employee Involvement, and Budgeting Retail Marketing-Bryant & Stratton, Buffalo, NY West Seneca East High School, West Seneca, NY 5213 Santa Ana Drive, Orlando, FL 32837 Mobile: 407-921-8339 [email protected]