Experience CSR looking for Administrative position with advancement

Posted on: 2007-07-05

Keisha Brown 2033 Dickinson Street Philadelphia, PA 19146 (215) 755-7699 [email protected] OBJECTIVE: To obtain a position in the customer service or administrative industry that provides an opportunity for growth into a leadership role. Skills: § Proficient in Microsoft Word, Excel, and Quick book software § Typing speed of 45 wpm § Extremely versatile with the ability to quickly grasp new concepts § Trained in all aspects of customer service EMPLOYMENT EXPERIENCE: Broomall Rehab and Nursing Center Broomall, PA Certified Nurse Aide 09/2003-10/2006 § Assisted clients with daily living skills such as bathing, preparing meals, household cleaning etc. § Transported clients to scheduled appointments and day programs § Went above and beyond to provide each client with exceptional company and assistance New Company Services, Inc. Philadelphia, PA Telephone Operator 02/2000-09/2001 § Handled a high volume of incoming calls directing them to the appropriate staff members § Data entered information into the computer system to accurately record and log calls § Consistently met the set quota for the amount of calls to be handled § Provided callers with company information and answered questions Rite Aid Philadelphia, PA Customer Service Representative 06/1999-03/2000 § Provided excellent customer service to consumers § Handled cash transactions in a timely manner § Selected and compiled orders and stocked merchandise § Trained new employees on the standards needed to be met by the company C.O.R.E Cooper Square, NY Receptionist 05/1992-01/1993 § Answered telephone calls and directed to the appropriate person § Performed administrative duties such as filing, copying, faxing, sorting and distributing mail § Typed and posted bulletins, information memorandums, correspondence and reports § Coordinated and scheduled appointments and ordered supplies for the office EDUCATION: The Art Institute of Philadelphia Philadelphia, PA Associate’s Degree: Culinary Science 2005 Arbor Career Center Philadelphia, PA Certificate: Customer Service training 2002 Andrew Jackson High Diploma 1990 School Queens, NY