Posted on: 2007-07-02
Dedra Reese 3500 Sutherland Ave Apt C301 Knoxville, TN 37919 (865) 946-7296 or (865)850-9095 [email protected] EDUCATION: BACHELOR OF ARTS University of Tennessee ASSOCIATE OF SCIENCE Roane State Community College EXPERENCE: PILOT TRAVEL CENTERS LLC CASHIER Answered customer and public inquiries and worked in public relations Provided customer service on an individual basis Tended cash registers, and operated scanners Operated computerized cash register and completion of shift paperwork Stocking and cleaning shelves and deli area and doors Some preparation of deli and bakery foods Sold lotto and lottery tickets Answered the telephone and made announcements on public address system Operated Cat Certified scales Did Check Cashing, Tranflo Express, and Western Union checks GC SERVICES ACCOUNT REPRESENTATIVE/COLLECTOR Advised clients about delinquent accounts and collected overdue bills and fees Conferred with clients to review terms of credit or payment plans Negotiated payment arrangements with clients Maintained accurate account records and documented Client’s records Used interviewing procedures regularly Used skip-tracing techniques to obtain information about individual accounts on a need to know basis Used databases to enter, access, or retrieve data A consistent budget hitter in several collection departments Worked in several administrative and helped create two administrative departments SEARS, ROEBUCK AND CO. CONSULTATIVE SALES ASSOCIATE I Advised clients and customers and answered public inquiries Determined specifications and identified the best products to meet customer needs Used sales techniques for jewelry, authorized credit charges, and collected payments Tended cash registers and provided fast customer service WAL-MART, INC FRONT-END CASHIER Answered customer and public inquiries and worked in public relations Provided customer service on an individual basis Tended cash registers, and operated scanners Used computers to enter or retrieve data, measure, weigh, or count products Monitored currency, coin or checks in cash drawer and calculated various exchanges UNIVERSITY OF TENNESSEE/SPECIAL COLLECTIONS LIBRARY ASSISTANT Organized several new finding aids, indexed information resources, and designed library displays Maintained a variety of records, reports, and files Organized reference material and helped patrons use finding aids Used library and online Internet research tools and provided customer service Did a variety of office duties for both Special Collections and the Center for the Study of War and Society