Trainer

Posted on: 2007-06-29

Bridget Foster 4353 Oregon St. Louis, MO 63111 Home (314) 351-6792 [email protected] OBJECTIVE A position in a results-oriented company that seeks ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement. QUALIFICATONS Dependable office worker with Ten years of hands-on experience. Able to thrive in a fast-paced environment that involves multiple tasks simultaneously. Self-motivated Versatile, quick learner who loves challenge and adapts well to new situation. Experience with Windows 95, MS Word, SAP, Excel, Nab, Web Management, Super Dispatch, Lotus Notes, Outlook, AS400 Mainframe. EMPLOYMENT HISTORY E-Commerce Agent, September 2006 to Present Meridian Enterprise Corp, St. Louis MO Provides E-Commerce customer service support via the phone. Identifies and resolves order placing and other web site issues encountered by Retail Services’ customers. Forwards complex issues to Unit Manager Distinguishes between common user errors and web site related issues. Provides practical solutions to common web site issues encountered by customers. Some case process the order for the customer. Tracking orders and identifies incidents, gathers appropriate data and reports and submit them to Help Desk, other appropriate channels. Resolves all customer contacts while maintaining a professional demeanor at all times. Strives to meet or exceed all position standards regarding attendance, productivity, quality and adherence. Foster Parent Trainer, January 2006 to Present (Part-time) State Of Missouri, St. Louis MO Coordinate recruitment and marketing for foster parents. Conduct training for prospective Foster Care parents. Conduct the home study process of prospective foster parents. Make recommendations regarding approval homes. Inform Program Manager regarding the approval and management of foster homes. Customer Service Coordinator, September 2003 to 2006 Federal Mogul Corporation, St. Louis MO Answer all incoming telephone calls and dispose of properly via appropriate transfer, taking a message, or follow-up and return call. Enter orders according to the customer’s specifications. Credits, debits returns, reconcile invoices. Schedule picks up & track shipment. Routinely checks the queue to monitor calls holding. Replies accurately to wide range of customer request. Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures. Increased employee knowledge by assisting with development and achieved perfect score on phone monitors throughout tenure. Issues formal quotations to customers using databases to create the required documents. Identifies problems with systems and data and inform proper personnel. Recommended changes that will improve productivity. Follows up in timely manner to be sure problem is resolved. Customer Service Rep, February 1996 to September 2003 Sigma-Aldrich Corporation, St. Louis MO Answered inbound customer service lines for account information and placing orders. Enter orders according to the customer’s specifications. Create debits, credit, and returns reconcile invoices. Take all necessary action to ensure customer received correct order and was satisfied with business. Provided all requested product information within 24 hours of receipt of, including price quote, time and delivery, packing information, and quantity increments. Monitored and performed inventory control, shipping and receiving partner, with multiple carrier companies. Coordinated office communications through via- e-mail. Maintain & update various databases to prepare reports denoting status of sales. Search / File Clerk January 1993 to January 1996 National Personnel Record Center, St. Louis MO Search military medical records / Postal money orders. Copy, file, and fax medical records and money orders. Gather information from the patient or patient family for medical record request. Answer the phones and forward calls to the initial point of contact. Mail and update employment application for future employment. EDUCATION Certificate, Bookkeeping Thomson Education Direct-Online, Scranton PA - Complete