Customer Service Rep.

Posted on: 2007-06-13

Professional references: Pamela Haney, Payroll Supervisor, Royal Farms. 410-889-0200 Felicia Kohlhepp, Human Resources, Royal Farms. 410-889-0200 Patricia Rosner, Office Mgr. Hanover Arch. Prod. Personal references furnished upon request *Last name recently changed to Hoover. All Work history is as Shirl Coffey* Employment: 03/05-06/30/06 Hanover Architectural Products, Hanover, Pa Customer Service Representative 3/05-6/05: Temporary employee-temporary agency: Tempstar Staffaing 6/05: Hired by Hanover Architectural Products as full-time employee Duties included answering customers questions, scheduling deliveries, working with customers and Sales Department to ensure accuracy of orders, working with customers and Plant for timely distribution of orders, and processing paperwork for files. 10/99-11/04 Royal Farms, Baltimore, MD Auditor: 10/99-09/01 Duties included reconciling daily sales reports and tracking monthly inventories. Maintenance Dispatcher: 09/01-11/04 Duties included answering calls and dispatching technicians, troubleshooting, contacting contractors, follow-ups with store managers and district leaders and printing weekly reports. 06/98-08/99 Bennett Institute/Center For Health and Fitness Baltimore, MD Receptionist Duties included answering and directing calls, greeting members and guests, scheduling appointments, selling and signing new memberships, maintaining files, tallying daily finances and inventory, ordering supplies, reviewing correspondence and training new office employees. Education: Delaware Valley Regional H.S., Frenchtown, NJ Raritan Valley Comm. College, Somerville, NJ Skills: Knowledge in Windows 2000 and XP, Microsoft Word, VMS, multi-line phone systems, copy and fax machines and office procedures, including typing and filing. Highly motivated. Detail oriented. Able to handle multiple tasks while maintaining a courteous and supportive manner, and the ability to interact effectively with a diverse clientele. Neat and organized with a strong work ethic.