Collections Officer

Posted on: 2007-06-13

Kenyetta Benson 1715 Huffman Drive • Columbus, Georgia 31907 (404) 791-2151• [email protected] EDUCATION AMERICAN INTERCONTINENTAL UNIVERSITY Apr 2007 - Present Master of Business Administration Hoffman Estates, Illinois Concentration: Accounting and Finance • Expected January 2008 AMERICAN INTERCONTINENTAL UNIVERSITY Feb 2007 Bachelor of Business Administration Hoffman Estates, Illinois Concentration: Accounting and Finance CHATTAHOOCHEE VALLEY STATE COLLEGE Jun 1997 Associate of Arts Phenix City, Alabama WORK EXPERIENCE ACCOUNTING PRINCIPALS Apr 2007 – Jun 2007 Collections Officer Columbus, Georgia Updated customer contact information on their account(s). Negotiate; balance, past due, standard payment agreements. Determine, identified, and advised customer on best course of action for account; rewrite or payment plan. Resolved delinquency on accounts 30, 60, or 90 days past due by setting: allotments, electronic funds transfer, or settlements methods. Analyzed customer status; active military, civilian, or bankrupt. Accomplishments • In one month resolved a minimum of 25% of all accounts on a 30, 60, or 90 day list. • Increased payment on small-balance accounts by 15% through Western Union Quick Collect. • Characterized by professional decision – making values, integrity, and fairness. • Recognized for high quality financial service. GERALD E. MOORE & ASSOCIATES Feb 2004 – Jul 2005 Financial Inventory Specialist Marietta, Georgia Conducted new employee step-by-step training lasting from 2 to 5 days while meeting challenging deadlines. Provided attorneys and their clients with litigation support. Analyzed companies suspected of over-billing financial data. Reconciled Court Cost, Cash, and Arbitration into Collection Legal Software (CLS) system. Prepared and generated aging reports, and monthly close financial statements. Supported general accounting requests for documentation on vendors, invoices, and reconciliation of accounts payable ledgers. Accomplishments • Improved service standards by 60% on two of the company’s major accounts • Dispensed daily deposits and daily reports for hazardous loans estimating $2 million to $4 million weekly using Customer Insurance Claim Software (CICS). • Preformed financial audit on company books starting from the year 2000 to 2004 recovering over $1.3 million in unaccounted transactions. • Recognized as a general resource personnel / technical advisor for staff members. REMOTE SURVEILLANCE TECHNOLOGY SOLUTIONS Nov 2002 – Jan 2004 Office Administrator/ Accounting Clerk Beltsville, Maryland Managed job site administrative functions to ensure company day-to-day operations succession. Interacted with customers and outside contractors to facilitate and relay work schedules to field personnel. Also coordinated senior level meetings and new client presentations. Acted as the liaison between clients and operations and accounting departments. Prepared monthly billing for customers. Generated annual company accounts and reports. Ensured company’s checks and balances for various financial operations. Accomplishments • Served as the sole designated trainer of new employees to include orientation, policies and procedures, new employee packets, and pair mentoring. • Dedication and devotion contributed to the 100% redistribution accountability of equipment consisting of over 100 security set kits and uniforms valued at over $500,000 • Assessed corporate vs. industry productivity, service quality, and inventory accuracy levels. UNITED STATES ARMY RESERVE Mar 1997 – Mar 2005 Automated Logistic Specialist Opelika, Alabama Active Supervisor of 31 individuals through adverse challenges exceeding the command leadership of peers by demonstrating untiring support as a team player. Utilized leadership skills and motivational techniques, optimized employee efficiency, while preserving quality and safety during deployment to Qatar for Operation Enduring Freedom. Oversaw warehouse; inventory, shipping / receiving, and motor vehicle equipment. Collected and analyzed information to determine standard and actual raw material purchases, inventory, and labor. Accomplishments • Administered United States Army soldiers relocating to Europe Driver’s Test to an estimated 110 people resulting in a 70% passing rate. • Formulated and implemented strategic Excel templates to monitor several workbooks containing information on 275 vehicles. • Reconciled, cross-compared, and excess listed warehouse stock to include cost avoidance of equipment shortages of over $200,000. • Processed more than 10,000 shipments, 4,000 receipts, the surveying of more than 35,000 locations meanwhile inputting all the related inventory management data into the Standard Army Retail Supply System. COMPUTER SKILLS Windows XP and Internet • Microsoft Office Suite: Excel, Word, PowerPoint, Access, and Outlook• Accounting Software • Peachtree • QuickBooks • Company Internal Software • Collection Legal Software (CLS) Customer Insurance Claim Software (CICS) • Bframe • InfoNet • Daybreak• Collection Tools •10-key calculator • typing Speed 50 words per minute. CERTIFICATIONS ARMY INSTITUTE FOR PROFESSIONAL DEVELOPMENT Nov 2001 Certificate of Supervisor Development Certificate of Manager Development Certificate of Leadership Development