Data Entry Specialist

Posted on: 2007-06-13

Cara Rasugu 9935 Briar Rd. Apt. 215 Bloomington, MN 55437 [email protected] Work Experience: Data Entry Specialist Lifetouch 10/2006 to 4/2007 Entered Customer Reorders Corrected Remakes on Customer Orders Edited Customers Pictures Prepared Paperwork to get Orders Shipped Marketing Assistant Peoples Home Mortgage 6/2004 to 1/2005 Entered Brokers and Agents information into an internal database. Mailed information about the companies services and offerings. Contacted potential customers via phone to see if they would like sign up with our company or come to an up and coming seminar to and training about PHM services. Also filled in for receptionist. Customer Service Representative Level II Digital River 8/2002 to 4/2004 Answered incoming calls and emails from customers regarding billing, shipping, downloading, refunds, and product information. Averaged 14 contacts per hour and had a QA average of 97% on calls and emails. Trained new hires. Escalated site issues. Able to diffuse escalated customers. Customer Service Representative Option One Temp. Agency 6/2001 to 1/2002 Proofread loan applications to make sure required information was present and accurate. Pre-Authorization Technician Apple One Temp. Agency 2/2001 to 6/2001 Answered incoming calls assisting Nurses, Pharmacists and Patients to get medications approved based on set criteria. Educated these individuals what the criteria was to get their medications approved.