Customer Service Specialist

Posted on: 2007-06-11

Jyreka L. Smith 22445 National Circle Lexington Park, MD 20653 (301)863-7663 [email protected] Objective To obtain a position as an office assistant or a preschool teacher Summary of Qualifications • Proven ability to learn quickly • Able to work independently and as a cooperative team member • Very well organized • Stick to a task until it is completed • Communicates with all ages and ethnic backgrounds Work Experience • Big Lots Date of Hire: April 2006- September 2006 Lexington Park, MD 20653 Salary: $8.33 per/hour Duties & Responsibilities: Customer Service Specialist. Maintains and assists with register operations. Serves as initial contact for customer complaints. Run the front end which includes check, void, return and credit card approval and associate break and lunch assignment. Oversee cash control responsibilities including cash pickups and need for change. Aide Assistant Manager-Operations with cashier training. Complies with all company policies and procedures. • McDonalds of Lexington Park Date of Hire: September 2001- January 2006 Lexington Park, MD 20653 Salary: $7.50 per/hour Duties and Responsibilities: Crew Chief. Maintain register operations. Train and assist new employees. Assist manager with daily operations such as breaks, counting drawers, and customer satisfaction. Organized and stocked shelves before and after each shift. Also make sure the store is running properly so that we can accomplish adequate service. Work in harmony with staff; a team spirited professional. Jyreka L. Smith 22445 National Circle Lexington Park, MD 20653 (301)863-7663 [email protected] Education • Great Mills High School High School Diploma Great Mills, MD 20634 Other Experience • Certified daycare provider. Type 40 words per minute. Retail experience. Internship at Lexington Park Elementary School. References Available Upon Request