Director of Illinois

Posted on: 2007-06-04

KELLY E. ALLEN 400 17th Street.  Atlanta, GA 30363 773.445.9105  [email protected] Motivated proven performer in operations management and sales for multiple industries – Financial Services, Automotive, Non-profit, and Office Solutions. Record-setting sales leader skilled in coaching, implementing best practices, and maximizing profits. Fast-track career progression and history of repeated rewards. Committed to providing an atmosphere of exceptional employee morale and impeccable customer service. Experiences include:  Fiscal Management  Merchandising  Business Development  Motivational Training  Marketing  Cost Control Strategies  Service/Sales incentive programs  Loss Prevention Initiatives  Strategic Planning  Customer Service PROFESSIONAL EXPERIENCE MONEY MANAGEMENT INTERNATIONAL (“MMI”)/CCCS JUNE 2005 -- PRESENT DIRECTOR OF FINANCIAL COUNSELING, ILLINOIS REGION Manage and direct seven branch locations with 10 employees in the credit counseling area of MMI. Execute general policies, procedures, and practices governing credit operations. Interpret and delegate the credit policies to the MMI Credit Department staff for dissemination and compliance by the National Foundation for Credit Counseling. Organize branch marketing and education, while developing and growing partnerships with other non-profit and for-profit agencies. Responsibilities also include hiring, coaching, and mentoring new staff. • Within the first 12 months in position, increased client conversion rate 20% over previous year, improved staff quality performance rate by 13%, and grew counseling sessions by 14% • Successfully opened Southern Illinois territory and new branch office • Earned National Foundation for Credit Counseling (NFCC) certification • Successfully created joint venture with another non-profit agency to assist first time homebuyers GENERAL MOTORS JANUARY 2004-JUNE 2005 AREA PARTS MANAGER / AREA SALES MANAGER Managed $48M parts’ inventory business for 150 low-volume General Motors dealerships. Responsibilities included overseeing parts departments and GM’s operating systems, preparing daily sales reports, managing incentives, and implementing promotional activities to run a productive and profitable business. • Revived territory from 94% of sales objective for 2004 to 98% of sales objective for 2005 • Increased parts revenue by 15% in first six months • Introduced monthly “Part Manager Strategy” newsletter, leveraging best practices from entire region • Managed trustworthy dealer relationships through multiple direct and indirect communication channels MISCERICORDIA HEART OF MERCY FEBRUARY 2003-JANUARY 2004 DIRECTOR SUPPORT PERSONNEL • Supported individuals with developmental disabilities • Maximized resident’s level of self-determination and independence IKON OFFICE SOLUTIONS MAY 2002-FEBRUARY 2003 OUTSIDE SALES REPRESENTATIVE • Built, expanded, and maintained client relationships through prospecting and cold-calling. • Developed sales strategy specific to the needs and dynamics of the territory EDUCATION BACHELOR OF SCIENCE, PUBLIC HEALTH / COMMUNITY HEALTH Northern Illinois University – DeKalb, Illinois 4 Year Letter winner, Division I Athlete