Customer Service

Posted on: 2007-05-31

DEBORAH K. LOVELESS 1411 Rossman S.E. Grand Rapids, MI 49507 Phone: 616-452-0973 Cell: 616-308-7132 Objective To secure a position of responsibility that will efficiently utilize my developed skills, reward performances and offer opportunities for career growth. Qualifications Detailed oriented, self-starter, upbeat personality, deals positively with change, quick learner, multi-tasks oriented, team player, computer literate, proficient in office equipment usage, business administration background, customer service experience, high accuracy and speed in data entry, reliable, trustworthy. Work History 2005—Present, Customer Service, Sales and Collections, Adecco Processing, resolution and documentation of sales and collections. Welcome, assist and direct customers to specific service areas. 2001– 2005, Customer Service Coordinator, Lowes Set up and maintenance of personal and business customer credit accounts. Resolution of account problems. Communicate and collaborate with other businesses to ensure conformity and coordination of services. Promote company credit and special sales. Participation in special community projects. 1999—2000, Billing Coordinator, US Xchange Data entry of customer billing. Research, resolution, and documentation of customer complaints. Follow-up and verification of services provided . Provide quarterly audits for serviced accounts. 1997—1999, Registration Specialist/Customer Service Rep, Metro Health Center Patient registration and billing. Verification of insurance. Coordination of special needs classes. Maintenance of patient records. 1990—1997, Customer Sales Rep/Claims Processor, United Health Care/Travelers Performed administrative assistant duties. Processed medical and dental claims for large and small groups. Resolution and documentation of claim issues. Maintenance of data entry systems. Provided interpretation of plan language to customers. Assisted with authorizations and referrals for patient visits. Education 1988—1990, Grand Valley State University 1974—1976, Detroit Business Institute, Wayne County Community College References Available Upon Request