Vice President - Unit Manager

Posted on: 2007-05-24

PATRICIA HINKSON 23 Johnson Avenue North Kings Park, NY 11754 (631) 663-3169 [email protected] CAREER SUMMARY Human Resources professional with over 15 years experience in Organizational Development, Training, Operations and Project Management with a global financial institution seeking Organizational Development and/or Training position. Recent Masters graduate. Highly organized and detail-oriented; excels in designing, implementing, and administering effective training/development programs. Human resources expertise encompasses job analysis, hiring, succession planning, performance/talent management, employee engagement and leadership development. Excellent verbal and written communication skills and works effectively both individually and collaboratively. ACCOMPLISHMENTS ORGANIZATIONAL DEVELOPMENT • Performed job analysis to determine job requirements, employee selection, succession planning, training and development needs and continuous improvement. • Fostered the organizations culture in the department and throughout the organization to ensure unity of vision and fulfillment of its values and mission. • Utilized the Management by Objectives (MBO) process to conduct performance appraisals. • Measured employee performance and provided feedback, identified training needs, documented criteria used to allocate organizational rewards and formed a basis for personnel decisions-salary (merit) increases and disciplinary actions. • Generated and issued 3600 feedback for employee development and change. TRAINING DESIGN, DEVELOPMENT & FACILITATION • Completed training to serve as a High-Performance Team Relationship Facilitator. • Designed, wrote and revised training programs and materials for over 10 projects. • Managed various projects, including reviewing, rewriting, and inputting hundreds of online bank procedures accessed by various bank departments throughout the organization. • Assisted in the design and development of curriculum, instructional materials and activities for talent and leadership development programs. • Developed and maintained succession planning tools designed to assess individual and organizational capability. • Conducted/participated in training and development programs through facilitation, evaluation, presentation and /or other activities. OPERATIONS/PROJECT MANAGEMENT • Provided leadership to four departments totaling 40 employees, including training/development and performance management. • Monitored productivity and quality standards in a volume transaction processing environment. • Responsible for yearly budget expense and salary planning. • Reviewed processing procedures, updated and created new procedures where needed which resulted in improved quality and productivity standards. • Developed processing options and alternatives that assured quality customer service, product delivery and protection of customer and bank assets. • Performed analysis for product/project implementations which included development of business/functional requirements, analysis and design, and user acceptance testing. • Developed project plans, workflows, and requirements to support more than six projects concurrently. EXPERIENCE JP Morgan Chase 1990 - 2005 Vice President – Operations Support Manager (2004 – 2005) Vice President – Implementation Services – Project Manager (2002 – 2004) Assistant Vice President – Return Mail and Fulfillment Unit Manager (2001-2002) Assistant Vice President – Product/Project Specialist (2000 – 2001) Assistant Treasurer – Check Processing Project Specialist (1998-2000) Assistant Treasurer - Check Processing Reconciliation Unit Manager (1996 – 1998) Area Manager - Check Research and Adjustments (1990 – 1996) EDUCATION Bachelor of Arts, C.W. Post University, Major: Psychology Master of Science, Walden University, Major: Industrial and Organizational Psychology PROFESSIONAL DEVELOPMENT Myers Briggs Type Indicator Bottom Line Operations Leadership Management Skills for Diverse Workforce Coaching for High Performance Project Planning and Control Navigating through Change Six Sigma, completed six month program Project Management Institute (PMI), completed three month program COMPUTER SKILLS Word • Excel • PowerPoint • Access • Visio • Microsoft Project • Lotus Notes • Internet AFFILIATIONS American Psychological Association (APA) Society for Industrial and Organizational Psychology (SIOP) American Society for Training and Development (ASTD) Society for Human Resource Management (SHRM) Organizational Development Network (ODNet)