Women's Job List: The Job Board for Women

Posted on: 2007-05-24

Fathima Husna Jinnah 34, Chestnut Circle, Staten Island, NY 10312. [email protected] (718) 605-1053 Summary Has more than 3 years of experience as a Technical Writer. Familiar with technical writing tools, also have experience in training Microsoft Office packages. Able to learn quickly, and to communicate well with subject matter experts. Writes clearly, concisely and accurately, translating technical information into simple-to-understand English. Flexible and adaptable with excellent communication skills and a strong team player. Works efficiently, either independently or on a team with minimal supervision, never missing a deadline Technical Expertise • Operating Systems: MS Windows • Desktop Publishing: Adobe Acrobat, FrameMaker, MS Word • Online: HTML, RobohelpHTML • HTML: Dreamweaver • Graphics: Photoshop • Programming: VB 6.0, C++, Java Employment History Technical Writer – Virtusa Corp. (January 2006 to date) Virtusa is the leading supplier of the offshore software development services to the US and UK Markets in Sri Lanka. Iron Mountain Project, Technical Writer (April 2006 to April 2007) Business Problem: Iron Mountain Incorporated is a world leader in outsourced records and information management services focused on the storage and management of their customer\'s physical and electronic records. Virtusa is engaged in developing a new system, which will enable Iron Mountain\'s customers to manage their data retention centrally. Environment: RoboHelp, Adobe Photoshop, Microsoft Office Project Role: Technical Writer with the following responsibilities: • Created online help system and user manual for Iron Mountain Retention Center application. • Communicated with subject matter experts to gain an understanding of the application. • Reviewed all project related technical documentations (Pre-sales docuemnts, DSRS, DSTD, etc.) for language, style and consistency. • Contributed project-related articles to Virtusa Dashboard. HTBU Client Projects, Technical Writer (January 2006 to March 2006) Business Problem: The High Tech Business Unit (HTBU) is Virtusa’s business division that develops solutions for Independent Software Vendors (ISVs). Many documents are created as part of these client projects. These documents include proposals, design documents, test plans, installation guides, etc. Environment: Microsoft Office Project Role: Technical Writer with the following responsibilities: • Reviewed documentation for language, style and consistency. • Created user manual template. Technical Writer – OpenArc Systems Management (Pvt.) Ltd. (May 2005 to January 2006) OpenArc Systems Management designs and develops online banking software solutions for merchant banks and finance companies. It also designs and develops integrated software solutions for the Sri Lankan stock market and related sectors covering, stock brokerage, share portfolio management, margin trading, share issues and ledger management. Environment: Progress AppServer 9.1D, Oracle, VB 6.0, MS SQL Server 2000, MS Windows 2000 Professional, RoboHelp X3, Adobe Photoshop 9.0, MS Office 2003 Project Role: Technical Writer with the following responsibilities: • Created the online help system for SkyLease, which is a web-based leasing system developed for Seylan Bank. • Created the online help system for ProLease2004, which is a web-based leasing system developed for Hatton National Bank. • Created the online help system for Share Ledger Management System. • Communicated with subject matter experts to gain an understanding of the applications. • Designed a sample Object Oriented Design document, which was used by development team as a base to create design documents for projects. The document contained a sample Use Case diagram, Activity diagram, Class diagram, Sequence diagram and Collaboration diagram. • Created the business process document for USAinfordirectory.com, which is an e-Commerce web site. • Designed the product brochure for SkyLease. • Developed documentation standards. • Performed internal quality audits. • Maintained all the technical documents according to company’s QMS standards. • Was involved in system testing of the Leasing System for DFCC Bank. Institute of Chemistry Ceylon, Student Information Management System (May 2004 to February 2005) This was the final year project in the Bachelor of Information Technology Degree Program. Project was to computerize the student information management system of the Institute of Chemistry, Ceylon. Environment: Visual Basic 6.0, Seagate Crystal Report 8.0, MS Access XP, RoboHelp X3, Adobe Photoshop 9.0, MS Visio 2003, MS Word XP Project Role: Systems Analyst / Developer / Tester / Technical Writer with the following responsibilities: • Designed and developed the student information management system • Tested the system • Wrote the dissertation • Created the online help system Technical Writer – Excelsoft (Pvt.) Ltd. (October 2003 to July 2004) Excelsoft is a professionally managed software solutions and services company, which specializes in the design and development of enterprise application software solutions, mainly in the areas of logistics and manufacturing. Environment: RoboHelp X3, Adobe Photoshop 9.0, Sybase SQL Anywhere 5.04 Project Role: Technical Writer with the following responsibilities: • Created the online help for TOPS (Total Order Processing System), which is an ERP system for the apparel manufacturing industry. • Wrote the product release note for TOPS/ERP. • Communicated with subject matter experts to gain an understanding of the application. • Maintained all the technical documents according to the company’s quality management system standards. • Developed documentation standards. • Maintained project related documents in Visual Source Safe. • Prepared presentation materials using MS PowerPoint. • Performed internal quality audits - Certified Auditor for ISO 9001:2000 • Was involved in system testing • Prepared defect reports. Student Counsellor cum Faculty - NIIT (National Institute of Information Technology) (August 2002 to July 2003) NIIT provides a comprehensive IT education and training to individuals and enterprises. Environment: Encore, MS Office 2000, Windows NT 4.0 Project Role: Student Counsellor cum Faculty with the following responsibilities: • Was involved in registering students for courses, processing applications, receiving fees, issuing receipts, scheduling lectures. • Was involved in the student job placement program. • Provided information to customers face to face or via telephone. • Provided training on MS Office 2000. • Provided training on MS Office 2000, Internet and e-mail for corporate clients. Teacher - Heejaz International School (March 2000 to August 2000) Teacher with the following responsibilities: • Was a class teacher for Grade 3 students • Taught Maths, Computing, Islam and General Knowledge for Grade 3, 4 and 5 students. Education • Bachelor of Information Technology, University of Colombo School of Computing, Sri Lanka (2005) • Honors Diploma Program in Network-Centered Computing, National Institute of Information Technology, Sri Lanka(2000)