Customer Service Agent

Posted on: 2007-05-18

Lakenya Cooper Experience:2006-2007 Web Laundry Service Hayward, CA Customer Service Agent I worked in a call center answering all incoming calls. Assisting customers with problems with their washer and dryers. Data entry creating work orders for repairs. Typed change of address letters, processed out going mail. Filled all technician completed work orders. 2005-2006 Marcyliss & Associates Oakland, CA Office Assistant I was the personal assistant for the owner of a loan office. I answered multi line phones. Scheduled appointments, took messages,made loan copied packages, faxed all necessary documents for loan to close. Made runs, to pick up office supplies. Created filling system. Input new applications for new client loans. 2005-2006 Old Republic Home Protection San Ramon, CA Customer Service Agent I worked in call center answering incoming calls Assisting customers with home warranty questions Placing work orders for home repairs Updating customers information Help train new employees 2004 H & R Block Call Center Castro Valley,CA Customer Service Agent Answered incoming calls for temp tax call center Scheduled customers for tax school Assisted with class locations and directions Basic Office duties 2003-2004 H & R Block Oakland, CA Receptionist I opened office in morning I provided front office support for tax preparers Greeted customers,took incoming calls. Scheduled appointments, input customers data, filed all completed tax forms. Printed and issued refund checks, balanced cash dryer and prepared nightly receipts for main distribution. World Wide Mortgage Oakland, CA 2000 Loan Processor Create loan packages Interview new clients to start new loan application Input all data on mortgage software Process loan application, send all information to lender to get funding for client. Assist supervisor with training new employees, while meeting end of the month deadlines.