Integration Support

Posted on: 2007-05-17

Korena Townsend 7620 Woodbine Drive Laurel, Maryland 20707 (301)490-5992 [email protected] Clearance: TS//SCI with Full Scope Poly Work Experience Integration Support 10/2006 – PRESENT Boeing/Northrop Grumman Corporation 7323 Aviation Boulevard, Linthicum MD 21090 • Assist with the daily runny and testing of the lab • Install and update software packages • Provide security functions for both SUN and NT workstations • Responsible for updating Lab SOPs Assistant Group Manager for Outreach 2/2006 – 9/2006 Boeing/National Geospatial-Intelligence Agency Sterling, VA 20166 • Liaison for 39 external members of the IC, Military Commands and Civilian Agencies • Responsible for organizing meetings and many functions related to partner organization's ingestion and assessment of a new technical data source • Insured partner participation in technical Utility Assessment Program • Responsible for organizing and coordinating Newsletter inputs for external distribution and coordinating meeting events which included senior managers from partner organizations Computer Operations Analyst and Support 5/2004 – 11/2005 Boeing/National Security Agency, 131 NBP Annapolis Junction, MD 20701 • Established and maintained user accounts and provided quality control on all user accounts • Demonstrated problem solving techniques for various NT/SUN workstations, HP printers and applications such as email, Netscape, WTS, Microsoft applications etc • Inventoried tracking for all hardware using an in house Access database and PowerPoint blue prints for 500 plus pieces of equipment; ordered all computer/printer supplies and equipment • Lab Management such as organizing and cleaning of servers and keeping the lab to SOP code UNIX System Operator and Administrator 4/2002 - 3/2004 COMSO/National Security Agency, 6303 Ivy Lane Greenbelt, MD 20770 • Installed and updated software packages • Jumpstarted and installed and configure workstations • Cross Trained with NT and Network teams to have a better working relationship between each group • Demonstrated problem solving techniques for various SUN workstations, HP printers and applications such as email, Netscape, WTS, Microsoft applications etc for multiple organization and projects Lead Analyst 10/2002 – 3/2004 Computer Temporaries, Inc. 9500 Arena Drive Largo, MD 20774 • Supervised 9 case analysts • Processed the Overseas portion of OPM background investigations for security clearances • Receipt of EPQS with OPM request forms, ensuring personal date is entered correctly • Ensured that the Scoping Guidelines set by DSS were strictly adhered to • Reviewed the information requested by OPM was valid and in accordance with DSS regulations • Monitored status of all requests from open to close • Processed timesheets and sign-in sheets Computer Services Support and Trainer 3/1999 - 2/2002 U.S Army/National Security Agency, 9800 Savage Road FT George G. Meade, MD 20755 • Established and maintained user accounts and provided quality control on all user accounts • Provided on-call, twenty-four hour support to 500 plus users; trained new users on software and equipment. • Inventory tracking for all hardware using an Excel spreadsheet and receipts for 300 plus pieces of equipment; ordered all computer/printer supplies and equipment • Helped plan system move to include network configuration and setup • Demonstrated problem solving techniques for various SUN workstations, HP printers and applications such as email, Netscape, WTS, etc • Ordered all computer/printer supplies and equipment • Searchlight Administrator for IWSC • Restores from Comvault Storage • Installed and updated software packages • Maintained my military company’s web page Hardware Maintenance 8/1998 - 3/1999 U.S Army / National Security Agency, 9800 Savage Road FT George G. Meade, MD 20755 • Served on a Hardware Support Team for 1000 plus users • Coordinated customer requests in multiple organizations for hardware, ensuring users' needs were appropriately addressed • Helped with the upgrade from SPARC5's to SPARC10's and 20's Information System Operator Analyst 7/1997 - 8/1998 U.S Army, 9828 Emory Road FT George G. Meade, MD 20755 • NT/Windows95/98 System Administrator, established and maintained user accounts and provided quality control on all user accounts • Demonstrated problem solving techniques for NT workstations, HP printers and applications such as email, Netscape, Microsoft applications, etc • Helped set up a LAN from start to finish • Ordered all computer/printer supplies and equipment Education 2/2006 CDROM Course Boeing Linux+ 2004, Configuration 12/1999 NCS Course, FT George G. Meade, MD Introduction to Computer Security 10/1998 NCS Course, FT George G. Meade, MD SUN Usage 10/1998 NCS Course, FT George G. Meade, MD Introduction to UNIX 6/1997 U.S ARMY, FT Gordon, GA Advanced Individual Training