Assistant Director of Support Services

Posted on: 2007-05-16

Annette Charles 214 E. Jefferson St Clinton, MO 64735 660-885-3642 home 660-924-6701 cell Nov. 2005 - Present Pathways CBH, Inc. Clinton, MO Assistant Director of Support Services Supervised 6 Regional Office Managers covering 29 offices Responsibilities included: Monthly reconciliation of accounts Correction of billing errors Applied payments to client accounts Direct reporting of monthly statistical information from the regional offices May 2001 - Nov. 2005 Pathways CBH, Inc. Lebanon, MO Regional Office Manager Clerical supervisor and facility manager for three regional offices at Lebanon, Camdenton and Waynesville, MO. Responsibilities included: Maintained 1,000 plus client medical records Conducted monthly Quality Assurance reviews Accurate and timely entry of services into client accounts for billing Assured Health Insurance Portability & Accountability Act of 1996 (HIPAA) guidelines were followed Responsible for new employee hiring and ongoing training program for existing personnel Managed Physician scheduling between the three regional offices May 2000 - May 2001 Trans Am Cable, Inc. Lebanon, MO Administrative Assistant Assisted sole proprietor with facility management of a convenience store, rental property & phone cable installation company Responsibilities included: Convenience Store Created bi-weekly employee schedules Balanced and prepared cash drawers and bank deposits Reviewed weekly time cards Facilitated the hiring and training of all staff Monitored and directed the vendor program Rental Property Scheduling for property rental appointments Background & credit checks of potential tenants Prepared the monthly Accounts Receivable statements Phone Cable Installation Reviewed employee time cards assuring accuracy of reporting Facilitated communications between field and home office February 1998 - May 2000 Drury University Lebanon, MO Office Assistant Assisted Site Coordinator for the Lebanon, MO satellite office of Drury University Responsibilities included: Assisted students with Financial Aid paperwork Completed semester book sales and return book sales Assisted students with semester registration and course changes Assisted faculty with all office needs Skills Word, Excel, Outlook Strong customer service and organizational skills Work well under pressure and can meet deadlines