Support Specialist

Posted on: 2007-05-10

JENNIFER MELISSA REED 102 REED ROAD PACIFIC, MO 63069 email: [email protected] (636) 257-2736 home (314) 707-0358 mobil ------------------------------------------------------------------------------ OBJECTIVE ------------------------------------------------------------------------------ To obtain a challenging position in the field of business, work with computers, and utilize teamwork, diligence, and responsibility. ------------------------------------------------------------------------------ EDUCATION ------------------------------------------------------------------------------ [ 2003-2005 ] Southwest Missouri State University (SMSU) Springfield, MO B.S. Computer Information Systems [ 1999-2002 ] St. Louis Community College-Meramec Kirkwood, MO A.A. Business Administrations: Management * Graduated with Phi Theta Kappa Honors ------------------------------------------------------------------------------ SKILLS ------------------------------------------------------------------------------ * PC hardware install * 2000/XP software install * Reporting Services * HTML * XHTML * CSS * PowerPoint * Excel * Access * Word * Public Speaking ------------------------------------------------------------------------------ WORK EXPERIENCE ------------------------------------------------------------------------------ 2006-2007 Jordan Lawrence Wildwood, MO Support Specialist * Analyzed and solved problems with computers * Installed and updated software on PCs * Managed and updated marketing website * Created and designed reports with Reporting Services * Rebuilt and installed XP operating systems on desktops * Cleaned, replaced, and ordered hardware parts for PCs * Added and set up users in Active Directory * Restored files and managed daily backups using Backup Exec 2003-2005 Missouri State University Springfield, MO Student Receptionist * Categorized and sorted incoming post office mail * Assisted students with room check-in and check-out * Logged student equipment check-in and check-out * Monitored resident hall entrances for safety and security 2000-2004 Happy Day Preschool Pacific, MO School-Age Teacher * Analyzed and solved conflict situations * Actively engaged 16 students in afternoon activities * Developed and designed a three tier application for Tuberculosis testing using VB.NET * Developed and taught summer activities to students * Motivated and assisted 16 students with homework completion 2000 Dry Clean 1-2-3 Fenton, MO Receptionist * Promoted a friendly and safe work place * Assisted clients with questions * Prepared clothing for dry cleaning * Distributed clothing to customers 2000 Wal-Mart Eureka, MO Associate * Provided customers service in person and via telephone * Managed and handled all money transactions * Assisted clients with merchandise questions * Handled and repaired broken jewelry * Presented and monitored product inventory 1996-1998 Six Flags of Mid America Eureka, MO Ride Hostess * Operated three to five rides in an area * Preformed safe checks for customers * Assisted children and those with disabilities on and off the rides * Maintained a clean and friendly ride environment * Assisted in opening safety checks Lead Operator * Provided customer service and developed positive public relations with crew members and customers * Oriented and trained new employees regarding ride safety techniques and ride procedures * Maintained and managed established safety procedures * Managed up to five employees, included the scheduling of breaks * Performed safety checks during the opening and closing of a ride * Assisted up to 24 clients on and off a specific ride