Regional Director

Posted on: 2007-05-10

Leah Warren USA: 121 2nd St. Wheeler, Oregon, 97147, +1-503-368-3530 Japan: The Sumitomo Bldg, 4-7-28 Kitahama, Osaka, Japan, +816-6228-5734 [email protected] SKILLS SUMMARY Senior Manager with over 25 years experience in specialty coffee management and customer service in the retail industry. 10 years experience in specialty coffee purchasing, roasting and logistics. Certified trainer in Coffee and Retail Skills. Internationally certified judge and member of the Advisory Panel with the Alliance for Coffee Excellence and World Barista Championships. Regional Director San Francisco Coffee, WOW Brands Japan-Seattle’s Best Coffee Japan May 1997-Present Malaysia, Japan • Responsible for company-wide training, operations, logistics, coffee and roasting operations. • Primary responsibilities include sourcing and purchasing green coffee, roasting and distribution, training and operations, retail outlet build-out and maintenance, product development • International Judge and Advisory Panel member for the Alliance for Coffee Excellence with participation in Brazil, Colombia, Bolivia, Guatemala, Nicaragua, El Salvador • International Judge for the World Barista Championships in the USA, International Barista Judge in Thailand, Malaysia, China, South Korea and Brazil Senior Retail Manager /Trainer Starbucks Coffee January 1990-May 1997 Portland, Oregon • Managed store operations in single and multiple store units • Primary responsibilities included retail service, recruitment, training, ordering and inventory, financial management and store physical plant maintenance • Developed district wide program for diversity hiring • Certified Core Trainer, Portland Oregon district, including espresso training, coffee knowledge, retail sales and product knowledge, visual marketing and customer service Senior Retail Manager Captain Video Rental Chain October 1982-January 1990 San Francisco, California • Responsibilities included human resources, inventory, training, logistics, purchasing Senior Cafe and Outlet Manager Surf Theatre Company October 1978-October 1982 San Francisco, California • Opened New Locations, revitalized old locations. Hands on management of food and café concessions EDUCATION B.A. in Political Science, Suma Cum Laude San Francisco State University, San Francisco California